Customer Service Associate

at Abinav Munshi
Location Dubai, United Arab Emirates
Date Posted April 2, 2021
Category Customer Care
Work Hours Day


Customer Service Associate Advance Auto Parts Year

Essential Duties and Responsibilities:
-Maintains composure while de-escalating customer issues.
-Maintains and updates customers information in a case management system.
-Tracks chat related information for auditing and reporting purposes.
-Provide first level website technical support.
-Follows up on outstanding items to issue completion.
-Document each customer interaction in a case management system.
-Meet or exceed company set targets for calls/chats handled, Team KPIs, customer satisfaction score, adhering to schedule and QA scores.
-Provide guidance through the US Fortune 500 Multinational Automotive Retailer online shopping experience.
-Work with external shipping contractors to assist customers with domestic issues and claims.
-Address and resolve post-order questions regarding shipping, billing, and delivery.
-Partner with other departments and store team members to resolve customers concerns.
-Responsible for working incoming cases
-Responsible for additional back office/offline work per business needs.
-Provide knowledgeable answers to questions about products, pricing and availability.
-Maintain US Fortune 500 Multinational Automotive Retailer product and policy knowledge.
-Notify business partners of errors on the website.
-Complete training courses by company set due date.

Interested candidate can apply now, Email CV


-Typing speed of at least 45 words per minute.
-Must be available to work any shift between 8:30am-7:30pm (rotating shifts)
-Must be available to work weekends and holidays.
-Must thrive and be adaptable to an ever-changing fast pace environment.
-Regular, dependable attendance and punctuality.
-Demonstrated ability to work well with other departments, peers and business partners.
-Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution.
-Must be available to attend entire paid training class.
-Excellent written communication skills
-Must be able to multi-task
-Pass Background Check and Drug Screen

Experience Requirements

2-3 years of experience

Education Requirements

Extensive knowledge of the company's policies, procedures, goods and services

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