IT Support Engineer

IT Engineer with technical and managerial skills. I worked at Ard Alyaqeen as an IT Support Engineer and at Egyptian Army as a reserved officer engineer. I am experienced IT engineer with more than 5 years in system administration, networking, servers, MS Exchange, MS Operating systems, firewalls and backup solutions. I have bachelor’s degree in communication and electronics engineering. I worked before as an IT Engineer. I have rich experience in active directory, DNS, Group Policy, MS Servers and Virtualization.

Last Resume Update November 13, 2018
Address Dubai, United Arab Emirates
E-mail Locked
Phone Number Locked

Experience

Ard Alyaqeen for technical services
IT Support Engineer
Jan 2018 - Current

 Provides day-to-day support, Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems
 Handling incidents related to hardware and software of all users and computers.
 Creating network connections, installing switches, configuring routers, access points more specifically (DHCP, DNS)
 Provide supporting Services for multiple types of printers, copiers & scanners (locally and Network).
 Handling user requests, incidents and questions.
 Handling printer ink cartridges, drums, fuses and all other printer consumption.
 Domain Controller Environments (AD – Exchange – DNS - DHCP).
 Coordinate new user access and establish systems with various support groups.
 Train new clients on company Product Services administration and support procedures.
 Administer new user IDs and maintain existing access.
 Creating new profiles and mailboxes for users.

Ash-Shark for Insurance services
IT Support Engineer
Oct 2015 - Dec 2017

 Secures network system by establishing and enforcing policies, defining and monitoring access.
 Set up new users’ accounts and profiles and deal with password issues.
 Managing servers, backup management, file servers and antivirus management.
 Managing active directory, DNS, DHCP and group policy.
 Providing technical support for end users.

Egyptian Army
Reserved Officer Engineer
Apr 2013 - Oct 2015

 Leading number of sub officers and soldiers.
 Training the soldiers.
 Maintenance the military tools and making sure of its performance.
 Managerial and technical works.
 Providing technical support for the sub-officers.

Ash-Shark for Insurance services
Trainee IT Engineer
Aug 2012 - Apr 2013

 One of the IT team.
 Responsible for activating the new users' accounts.
 Active Directory installing and management.
 Installing operating systems and applications.
 Providing technical support.

Education

Zagazig University
Bachelor's degree
Sep 2007 - Jul 2012

Bachelor's degree in communication and electronics engineering

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