IT Engineer with technical and managerial skills. I worked at Ard Alyaqeen as an IT Support Engineer and at Egyptian Army as a reserved officer engineer. I am experienced IT engineer with more than 5 years in system administration, networking, servers, MS Exchange, MS Operating systems, firewalls and backup solutions. I have bachelor’s degree in communication and electronics engineering. I worked before as an IT Engineer. I have rich experience in active directory, DNS, Group Policy, MS Servers and Virtualization.
|Last Resume Update||November 13, 2018|
|Address||Dubai, United Arab Emirates|
IT Support Engineer
Provides day-to-day support, Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems
Handling incidents related to hardware and software of all users and computers.
Creating network connections, installing switches, configuring routers, access points more specifically (DHCP, DNS)
Provide supporting Services for multiple types of printers, copiers & scanners (locally and Network).
Handling user requests, incidents and questions.
Handling printer ink cartridges, drums, fuses and all other printer consumption.
Domain Controller Environments (AD – Exchange – DNS - DHCP).
Coordinate new user access and establish systems with various support groups.
Train new clients on company Product Services administration and support procedures.
Administer new user IDs and maintain existing access.
Creating new profiles and mailboxes for users.
IT Support Engineer
Secures network system by establishing and enforcing policies, defining and monitoring access.
Set up new users’ accounts and profiles and deal with password issues.
Managing servers, backup management, file servers and antivirus management.
Managing active directory, DNS, DHCP and group policy.
Providing technical support for end users.
Reserved Officer Engineer
Leading number of sub officers and soldiers.
Training the soldiers.
Maintenance the military tools and making sure of its performance.
Managerial and technical works.
Providing technical support for the sub-officers.
Trainee IT Engineer
One of the IT team.
Responsible for activating the new users' accounts.
Active Directory installing and management.
Installing operating systems and applications.
Providing technical support.
Bachelor's degree in communication and electronics engineering