I have 13.5 years of cross-functional experience in US Mortgage & Auto Banking, specializing in Origination's and Default Servicing for several top US Mortgage and Auto Finance companies.
My area of expertise are Operations Management, SLA Management, Strategic Management, Business Process Re-engineering, Customer Relationship Management, Forecasting, Performance Management and Leading Teams.
I have hands-on experience in supervising complete operational & service-delivery for the processes and clients along with strategizing long-term & short-term business directions. Planning and executing project plans to ensure timely delivery of projects. Reviewing current methods and systems for making recommendations for automation and improvement.
Please find below a summary of some of my key accomplishments:
- Contributed towards company growth from 45 people to 135 people in operations by transitioning work from US to India office thus improving the profitability of the organization.
- Worked towards automating, improving and streamlining the business process.
- Formulated and implemented key performance indicators that monitored performance, service and quality of work.
Please find my resume attached with this cover letter. I appreciate you taking the time to review my credentials and experience. Looking forward to a positive response.
Anand P. Kunder
|Last Resume Update||February 9, 2019|
Senior Operations Manager
Managing complete operational and service-delivery for the processes and clients along with strategizing long-term & short-term business directions
Setting up processes for new acquired Mortgage and Auto clients.
o Maximum profitability in line with organizational objectives & monitoring Service Level Agreements for monthly target achievement
o Execution and transition of projects within time fame provided and as per planned model
o Robust processes and monitoring checks in place for successful completion of audits conducted by clients
Designing, managing and executing project plans to ensure timely delivery and reviewing current methods and systems and making recommendations for improvement
Planning manpower and conducting training sessions for the accomplishment of targets
Automating the operation functions and enhancing the quality and productivity by working in close co-ordination with IS & IT team
Foreseeing performance bottlenecks and taking corrective measures to avoid the same.
Supporting and ensuring compliance with hiring procedures, employee performance development and workforce planning
Consolidating and communicating agent productivity reports/skill development report to the Senior Management. Building a quality conscious team through sharing feedback. Providing Daily/Weekly/Monthly status reports to the clients, operations manager and Unit Head and keeping theminformed of task accomplishment and status. Attrition management by charting career opportunities for team members. Cross-training resources to ensure functionality in the process. Worked on RCSA Audit independently (Process, Generic & Infosec) for all sub process under Bankruptcy unit.
Post Graduate Diploma in Business Administration
PGDBA in Finance
Bachelor of Commerce
Bachelor of Commerce in Financial Accounting and Auditing