Customer Service Oriented
  • Computer Literate (Microsoft Word, Office, Excel (Intermediate Level), Adobe, Troubleshooting, PowerPoint,)
  • Proven ability to anticipate customer responses
  • High level of literacy in reading, writing, and technology.
  • Time Management
  • 5-year extensive experience in Hospital Division.
  • 5+ year extensive experience in Customer Service / Logistics.
  • In-depth knowledge of building exceptional customer service experiences through engagement, attitude, and service.
  • Proficient in performing the daily departmental maintenance task.
Last Resume Update September 14, 2018
Address Hamdan, United Arab Emirates
E-mail Locked
Phone Number Locked

Experience

Loure Abu Dhabi
Team Leader Customer Service Facilitator
Aug 2017 - Sep 2018

• Member of the Opening of Louvre Abu Dhabi Team.
• Assist in training new members.
• Facilitate people taking part of the opening
• Ticketing Agent. Selling tickets using Point of Sales and CRM System.
• Email Support Team. Managing and answering email in timely manner.
• Escalating issues in IT department interms of having issues in systems inside the Museum.
• Escalate daily issues with manager and submit report to the management.
• Assist in preparing Sop’s and Manuals.
• Gallery Agent. Queueing Assistant and leading the Customer to the right direction when needed.
• Organized and update logs.
• Attending Training such as Basic First Aid and Fire Fighting.
• Follow up ticket booked via online and Call centers.
• Investigated and resolved customers’ complaints.
• Other duties as assigned.

Education

University of the East
Bachelor of Science in Business Administration
Jun 1998 - Mar 2017

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