Highly skilled professional with significant experience across ITO Service Desk and IT Service Management

Highly skilled professional with significant experience across ITO Service Desk and IT Service Management in banking, government, manufacturing, energy, and real estate sectors. Identified as a key client liaison able to draw on all available resources to quickly resolve technical and process issues, and provide creative solutions within challenging time frames. Results focused with the drive to exceed client and business expectations, to ensure client satisfaction and retention. Significant leadership experience in client facing service delivery, IT Operations Management and People Management. Seeking a responsible position and a challenging career in an organization, by leveraging skills and implementing best practices from the past work experiences across various industry domains.

Last Resume Update March 3, 2019
Address Dubai, United Arab Emirates
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