A highly skilled, self-directed, and results-oriented professional with extensive experience, comprehensive administrative experience and a proven record of success in assuming increasing levels of responsibility. Adept at communicating effectively with clients, vendors, and staffs.
Certified Personal Assistant & Executive Secretary with Mastery in the areas of Secretarial, Administrative tasks, Clerical support & Customer Service Management.
|Last Resume Update||December 29, 2018|
|Address||Dubai, United Arab Emirates|
Sr. Customer Service Specialist
Customer Service Operations:
-Serving as Sr. Customer Service Specialist and ensuring to provide effective service by answering to customers’ queries with information about products & services on outbound & inbound calls.
-Following-up with clients for complaint resolution, query/instruction pre-processing, suggesting opportunities for improving work-flow; identifying areas of improvement & implementing corrective measures to maximize customer satisfaction.
-Managing the activities at the reception area with key involvement in greeting visitors, replying customers’ emails.
-Handling customer satisfaction survey and analyzing the results for taking action for improvement.
Coordinator & Administrative Responsibilities:
-Overall accountability of coordination and smooth running of day-to-day affairs in the respective department & branches while acting as a single point of contact between the internal/external clients & Vendors.
-Departmental deliverable include following-up on AR collection UAE wise; monitoring auditing assignments & ensuring maintenance of process and documentation as per ISO Standard.
-Overseeing entire documentation covering filing, mailing, correspondence and other management tasks in addition to maintaining records for Staff Attendance, Leave and Scheduling.
-Monitoring Monthly Reports for Demo Vehicles, Booking, Incentive, Over Time, and Staff leaves.
-Handling cash transactions with customers using cash registers in a quick and efficient manner.
-Responsible for petty cash, Vouchers & utility bills payments; daily reconciliation of cash and cheque; petty voucher preparation, parking and sending to Finance Dept.
*KEY ACHIEVEMENT: Achieved monthly Customer Service Value for welcome 4.6 and above.
-Attended visitors and directed various queries to relevant departments as well as handled independent correspondence, preparing material for meeting presentation.
-Managed overall administration duties such as handling enquirers via phone, fax and email, dealing with complements & complaints, word processing, filing, photocopying, keeping record of incoming & outgoing phone calls, couriers and faxes.
-Managed various other activities viz. booking of conference rooms for various business meetings; ordering front office supplies & keeping inventory of stock; updating calendars & schedule meetings; and preparing papers for meetings, taking action points and writing minutes.
Customer Care Representative
-Discharged responsibilities of a Call Center Agent and involved in providing personalized customer service by responding to the needs of the customers and managing large amounts of inbound and outbound calls in a timely manner
- Grabbed opportunities to up sell products and managed & updated customer databases with the status of each customer.
-Built and maintained healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms.
MBA specialization in Supply Chain Management.
Bachelor of Business Administration