Head of Operations

Seasoned professional with more than 20+ years of proven leadership success in the Oil and Gas, Marine, Energy & Environment sectors in Middle East, Africa & India. Impressive academic portfolio and international expertise in senior management roles with noteworthy accomplishments in Business Development, Sales, Operations and General Management. Professionally trained in Strategic Analysis and Selling. Adept in identifying, evaluating, and pursuing opportunities and capable to work in dynamic environments with commitment.

Last Resume Update May 11, 2019
Address Dubai, United Arab Emirates
E-mail Locked
Phone Number Locked


Palfinger Megarme
Head of Operations
May 2018 - Apr 2019

 In charge of regional operations of ~500 service technicians based out of Dubai and Abu Dhabi, with oversight of the day-to-day
activities to achieve revenue, EBIT and growth targets for the region.
 Monitoring revenue margins, expense control, staff management, procurement, inventory and worker productivity, as well as
implementing new directives for growth.
 Responsible for determining business needs, hiring, trainings, overseeing assignment of workers as per skill sets and planning staff
 Lead all aspect of ~40 concurrent projects of varying durations and ensured project management and time control systems are in place
for measurement and monitoring productivity.
 Reduced processing time from 1-month duration to real-time by transferring manual payroll time sheet processing online.
 NDT include Advanced Electromagnetic Testing (ET) like Alternating Current Field Measurement (ACFM), Liquid Penetrant Testing
(PT), Magnetic Particle Testing (MT), Radiographic Testing (RT), Ultrasonic Testing (UT) and Visual Testing (VT).

Global Account Manager
Jun 2017 - May 2018

 Leadershiproletobuildandmaintainprofitablemulti-levelrelationshipswithGlobalTop200accountsinMiddleEast&SouthAsia,
to strengthen AkzoNobel position amongst them.
Delivered corporate strategic plans to develop Share of Wallet, Innovation projects, Specifications positioning and Customer loyalty
 Coached and mentored 5-man regional sales team on strategic selling and in structured sales approaches.
 Implemented CRM activities for Opportunity Pipeline Management and KPI measures (Attack 100% of opportunities, Achieve >30%
conversion rate, Target >30% of conversion with Premium products)

Palfinger Systems
Business Unit Manager
Jan 2015 - May 2017

 Created and executed launch strategies with Go-To-Market plan, focused on oil and gas and marine sectors to direct overall efforts in the region to contribute to global corporate revenue.
 Secured 1st sale in Middle East valued at 1M AED from Dubai Drydocks shipyard for ITP-8 equipment for faster access to tanks and cargo holds in crude oil tanker and bulk carrier ships.
 Built the regional operations base with equipment and personnel by vertical integration with subsidiary company in Dubai resulting in increased support to customers in the region for using IP-11 on offshore oil and gas jack up rig leg maintenance work.
 Presented to C levels in Shipyards, Drilling Rig Contractors, Offshore OPCOs & EPCs, to promote the sale of products, services and solutions from Offshore and Ship Systems.
 Member of the regional senior management team (SMT).

Business Development Manager
Sparrows Group
Sep 2013 - Jan 2015

 Led the growth business in new and aftermarket sales in MEIAP by providing direction to sales managers in India, Singapore,
Indonesia & Australia to deliver £24M in 2014 with top line target of £75M in 2019.
 IncreasedcoveragewithinOffshoreOperators,DrillingContractors,Vesselowners,EPCcompaniesforoffshoremaintenance,
modifications and operations (MMO) & Shipyards by implementing STRAP charters for management of clients.
 Spearheaded the Group's business development, sales and marketing initiatives to expand into new segments and geographical markets
in the MEIAP with ownership of development and delivery of business plans for targeted countries in offshore services.
 Identified opportunities for growth and developed service offerings of modular cranes hire, training, inspections and hydraulics.

Tesco Corporation
Sales Manager Middle East & Africa
Jan 2011 - Sep 2013

 Executed business plan with annual $50M top line for Product Lines of Top Drives, Casing Running, CDS TM, CASING DRILLING
TM and After Market Sales & Support with Opportunity Evaluation and New Country Entry for Middle East, West Africa and South
 GrewannualrevenueinTubularRunningServicesfrom$300Kto$23Mwithin3years,with$11MfromorganicgrowthinIraqand
$12M from post-acquisition merger and growth in Saudi Arabia.
 Responsible for complex cost modeling and price agreements with Operating Companies (OPCOs), Integrated Project Management
(IPM) entities and Drilling Contractors for Contracts & Tenders.
 Exceeded sales team KPIs with regards to registration with clients, issuing Expression of Interest (EOI), submitting Prequalification
(PQ), receiving Invitation to tenders (ITT), Request for Quotations (RFQ), Request for Proposals (RFP).

Global Engineering Systems
Regional Manager
Jun 2008 - Dec 2010

 Secured new business opportunities in water and wastewater, renewable energy and green building sectors, increasing revenues to
AED 101Million in 2009.
 Created profit center for delivering LEED certification from US Green Building Council (USGBC), confirmed locally by EHS
Trakhees in Dubai resulting in 25+ projects worth AED 5M.
 Led 10-man team of sales and project engineers handling regional projects to meet yearly goal targets and service level agreements.
 Revitalized corporate image within renewable energy space with inaugural Micro Wind Solar Hybrid Power Plant in Middle East.
 Rebranded company as a total environmental services provider by aligning all marketing activities, from brochures, flyers, corporate
website and Pre-Qualifications (PQ) file. Increased participation in events like Cityscape, WETEX, Big 5, and WFES & Environment.
Launched toll free 800-GREEN-ME number to ensure client recall.

Managing Director
Oct 2006 - Apr 2008

 Reporting to board of directors, accountable for daily operations including profit and loss, strategic goals, tactical planning, sales &
marketing, business development, finance & administration. Supervised five-person staff.
 Established startup joint venture enterprise in Sharjah Airport Free Zone between $1.7 Billion corporate group from India and
company from Jordan.
 Guided successful product initiation of new model of two-way radios from HYT at GITEX and secured order within three months of
company launch from Kinden Corporation for UHF radio communications system in Palm Jumeirah construction site.
 Delivered multiple projects on-time and within budget including sub-contracting and execution of an outsourced $10 million work for
US Department of Defense - Joint Contracting Command, in Iraq and Afghanistan (JCC-I/A).
 Saved$500K+andincreasedprofitmarginbynegotiatingwithvendors.
 Reduced structural costs by 60% by restructuring operations and outsourcing IT, HR and Accounts.


Heriot-Watt University
Masters in Petroleum Engineering
Jun 2011 - Jun 2018
University of Strathclyde
Masters in Business Administration
Jun 2008 - Jun 2010
University of Kerala
Bachelors in Chemical Engineering
Jun 1991 - Jun 1995

Contact Candidate

Login or register as Employer to contact this candidate.