Am an experienced customer care personnel with a bachelor degree in procurement supply chain management.
  • Language: English (fluent)

  • Excellent oral and written communication.
  • Ability to strive and ensure high accuracy.
  • Ability to work under pressure
  • Problem solving skills
  • Self-driven, confident, enthusiastic and ready to take on challenges
  • Self-motivated team player with positive attitude
  • Early morning availability.
  • Experience in working with multi-cultural and multi-national professional environment
  • Attention to details.
    Client focused and positive attitude.
  • Flexible with the changing shifts
Last Resume Update April 6, 2019
Address Abu Dhabi, United Arab Emirates
E-mail Locked
Phone Number Locked

Experience

PEP Uganda
Customer care representative
Jan 2017 - Jan 2019

Manage customer relations, planned and executed operations to ensure service.
Offering a keen ear and answer guest requests, as well as resolving their complaints.
Customer satisfaction as indicated through feedbacks.
Responsible for maintaining coordinal relations with large corporate clients to assure satisfactory service and speedy problem solving.
Procedures and various operational strategies and forecast trends in occupancy, develop implement strategies for garnering larger market share.
Promoting business through giving out vouchers, promotion cards and explaining any available promotions and offers to customers.

Education

Makerere university
Bachelor degree in procurement and supply chain management
Aug 2011 - Jan 2015
Bweranyangi Girls school
High school certificate
Jan 2009 - Dec 2010

High school certificate

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