Sales and Business Development professional with more than 17 years of global experiences

·         Solid experience in a busy sales department;

·         Ability to deal with customer groups from varied cultures and countries;

·           Excellent written and spoken communication skills in English;

·         Enthusiasm to work on multiple projects and to tight deadlines;

·         A flexible worker and good time manager;

·         Computer and internet savvy, with knowledge of Microsoft Office products (Office, Power Point); Wiz count, Mat-X, PosResults, RecNet, Tally, SAP, CRM, Internet Explorer;

·         I am bright and highly motivated, used to providing the highest standards of customer services.

·         I have a professional and friendly face to face and telephone manner, possess excellent communication and customer service skills and have a good eye for detail;

·         I am very adaptable, ambitious and confident person;

·         I am not afraid of challenges and I am always seeking to learn and to grow as a person, as a team member and as a professional.

·         Holding valid UAE driving license.

Last Resume Update December 12, 2018
Address Dubai, United Arab Emirates
E-mail Locked
Phone Number Locked

Experience

HILTI EMIRATES LLC, Dubai - UAE
Senior Hilti Center Representative
Oct 2017 - Current

• Drive MO sales by maximizing all selling opportunities with particular focus on E-Class Impact Zone customers, as well as be a role model to peers and train them to become an independent Hilti Center Representative.
• Train Hilti Center Representative in terms of products/services, processes and outbound calls, as well as making them become an independent HCR.
• Conduct an internal audit for control and recommend solutions for any deviations
• Stock Management ownership and conducts regular visit with other HC for best practice implementation.
• Take the full ownership of administrative support including leave management and other record keeping
• Take an active role in solving the customer complaints in the Hilti Center.
• Deal with all walk-in customers in an efficient & professional manner to satisfy (not all inclusive list): walk in order requirements, product & application queries, pricing enquiries, quotation follow-ups, demonstration & product show, tool repairs data, queries/complaints, stock availability.
• Achieve sales objectives by building orders and range selling by utilizing a consultative selling approach to solve customer problems and requirements
• Take ownership of channel sales and be proactive towards sales opportunities with particular focus on E-Class customers and outbound calling.
• Carry out day to day management of the Hilti Centre ensuring that its goals and objectives are met and that operational standards, company procedures, system, and policies are maintained to the highest level whilst maintaining excellent customer service
• Manage inventory to maximize customer satisfaction whilst keeping associated costs to a minimum

• Ensure the Hilti Centre is set up and well maintained and all stock is displayed and replenished as per CI/CD guidelines
• Actively manage CCN’s and provide First Contact Solution wherever possible by using CCN value matrix. Follow up open tasks daily to ensure customer satisfaction
• Take responsibility for Customer Master Data by ensuring 100% accuracy and completeness whilst entering new accounts, ship-to’s and contact details into SAP
• To take self-responsibility on continuous improvement in product and application knowledge and all related literature been kept up to date.
• Support field based personnel by providing: on-time, detailed and accurate communication sales leads gathered from customer contacts, arranging contact/site visits with customers & TS
• Maintain additional tasks as identified by management, in areas such as: administration (cash collection, delivery notes), proper fulfillment of the reporting of activity/AMS, sales, quality, training & development, cleanliness outside/ inside the showroom.
• Ensure that Hilti Centre complies with Health and safety regulations.

HILTI EMIRATES LLC, Dubai - UAE
Account Manager (Interior Finishing)
Nov 2014 - Sep 2017

• Take the ownership of market share for Hilti for all activities in the assigned territory and further develop the profitable sales.
• Utilize all elements of the Sales Management/ Process to effectively analyze, implement or and control the opportunities within the territory.
• Build fruitful working relationship with all levels in channel partners, contractors, system
integrators & end users.
• Actively manage and develop the growth of key products within the sales territory.
• Target the appropriate customer groups to ensure successful introduction of new products.
• Achieve assigned targets for defined territory or market segment.
• Ensure the appropriate level of coverage is given to both Buying and Potential
customers within the customer platform in order to develop profitable growth.
• Understand the market thoroughly and know the players. Obtain information on
competition, market price levels, new launches, seminars, new outlets, quality issues,
product deliveries and report in monthly reports.
• Identify new customers.
• Specify the products with the customers, doing presentations & site demos, pre- qualifications, providing engineering support, H&S trainings

HIGHGATE INTERIORS LLC, Dubai - UAE
Business Development Manager
Jul 2014 - Oct 2014

• Promoting the products and services in the market.
• Identifying new clients and fit out projects.
• Specifying the products with the Consulting offices, doing presentations, pre-qualifications, arranging the meetings with the designated departments etc..

DAWTEC FZCO , Jebel Ali Free Zone, Dubai - UAE
Marketing Manager
Dec 2011 - Jul 2014

• Promoting the products in the market.
• Identifying new clients and projects.
• Specifying the products with the Consulting offices.
• Submitting technical specifications, making the materials BOQ, cost and sale price analyses, making the quotation and all the required documents for the client’s needs.
• Handling all the PR works for the company (visas, company registration, submission and collection of documents with JAFZA).

NOVA INTL. GROUP, Sharjah – UAE
Sales Manager
Nov 2003 - Jul 2011

• Identifying new clients and interior design projects.
• Specifying the range of products and services with the Consulting offices.
• Getting the orders for the required materials.
• Building up the BOQ, providing the quotation and P.I. for the requested materials and services, payments follow up and collection.
• Surveying the data commands given to the factory for the local woodwork production (kitchens and wardrobes).
• Supervision of installation for the finished products delivered to the clients.
• Organizing periodic meetings with the clients in order to identify and solve the issues occurred during the execution.
• Always looking to expand the portfolio of clients, products and services.

SC HARD DISCOUNT SRL, Brasov - Romania
Commercial Manager
Nov 2002 - Oct 2003

• Negotiations with the suppliers.
• Organizing promotions for selected items.
• Proper supervision of the business within the network of outlets.
• Calculation of prices for the items merchandised within the outlets.
• Verification and approval of the payments to the suppliers.
• Regular inspections of the outlets and reporting to the higher level management.

SC LUCA SRL, Brasov – Romania
Assistant Commercial Manager
Feb 2002 - Oct 2002

• Stores network listing products.
• Calculation of prices for the items merchandised within the outlets.
• Negotiations with the suppliers.
• Identifying and searching for new products requested by the clients.
• Organizing promotions for selected items.
• Regular inspections of the outlets and reporting to the higher level management.

SC LUCA SRL, Brasov – Romania
PC operator / Accounts Dept
Aug 2001 - Jan 2002

• Collecting the invoices from the suppliers and centralize them in the system by making their entries and their value date for payments.

Education

University of Bolton MBA Programme – RAK Campus
MBA Programme
Oct 2017 - Current
BTEC University Learning Programme – Dubai Campus
“Qualifi “Level 7 Diploma in Strategic Management and Leadership
Jun 2016 - Jun 2017
"Unirea" National College , Brasov – Romania
College /Postgraduate studies in Office Management
Oct 1999 - Jun 2001
"Tractorul II" Highschool, Brasov – Romania
Highschool Diploma
Sep 1994 - Jul 1998

Foreign Languages Section

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