Hardworking and professional ground staff

Fauzia SHAIKH
Permanent Add: ROOM NO. 202, 2ND FLOOR, BLDG NO. 6,
KOHINOOR CITY, KURLA (W), MUMBAI – 400 070, INDIA.
CELL: +91 8169 30 9515/+965 5528 3836 EMAIL: shaikhfauzia_1@yahoo.com

PROFESSIONAL SUMMERY
Expert retail sales professional offering 11 years experience in retail customer service and retail management. Focused on exceeding sales goals.

SKILLS
Active listening skills ➢ Professional Customer ➢ Consistently meets sales goals Interactions
Upselling techniques ➢ Perfect Attendance Record
Stocking, Merchandising ➢ Personal Recommendations ➢ Skilled problem solver ➢ Shared Product knowledge
WORK EXPERIENCE
Total Exp: 11 YEARS

& other stories (fashion Garments -5 months) Kuwait
SENIOR SALES ASSOCIATE
Welcomed customers convert into sales.
Alerted customers to upcoming sales events and promotions.
Cleaned and organized the store, including the checkout desk and displays.
Supervised and directed all merchandise in stockroom, handling cash counter, exchange and refund.

Tanishq (Titan Group) GOLD & DIAMOND Jewellery – 1YEAR SENIOR SALES ASSOCIATE
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company’s mission and values.
Handled all customer relations issues in gracious manner and in accordance with company policies.
Alerted customers to upcoming sales events and promotions.
Followed up with customers each week to verify that they were satisfied with purchases.
Cleaned and organized the store, including the checkout desk and displays.
Supervised and directed all merchandise and shipment processing.

INDITEX TRENT RETAIL INDIA PVT LTD (ZARA BRAND)- 2YEARS
SALES ASSISTANT (NINO + KIDS +MESSES)
Manage customer requirement through compliance manuals and portal updates and present it to supervisor.
Assist customer through telephone and provide necessary services.
Assist customer to various department according to inquiries.
Collaborate with various customers and department and provide efficient customer care.
Visualize the new arrivals as per VM.
Mannequin display.
Monitoring the perpetual inventory count of the entire floor. ➢ Organized Stockroom as per Sizes, Brands, Value.
LIVEWELL AVIATION SERVICE LTD (KUWAIT AIRLINES)– 4 YEARS. GROUND STAFF (CSA)
Handling the flight.
Checking passenger’s at the counter.
Printing and issuing the boarding passes.
Handling VIP, CIP, UMNR Guest.
Handling the arrivals areas.
Management of the meal order as per the flight loading.
Handling the boarding and off-loading of the passengers.
Make a general declaration.
Assisting Catering services to the vendor. ➢ Handling customers baggage queries.
Personal Details
Date of Birth 09th April 1987
Place of Birth Mumbai
Religion Islam (Muslim)
Nationality Indian
Marital Status Single
Passport No N8357137
Date of Issue 03/2016
Date of Expiry 03/2026
Languages Known English, Hindi, Urdu, Marathi

Educational Qualification
Bachelor Degree of Commerce. Year 2010
Higher Secondary Education (Commerce). Year 2006.
Matriculation. Year 2003.
Reference will be furnished on Request
Place: Kuwait Signature
Date: FAUZIA SHAIKH

Last Resume Update April 21, 2019
Address Mumbai, India
E-mail Locked
Phone Number Locked

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