Decisive, action-oriented and results-focused professional having 11.9 years of experience in client management, requirement analysis, elicitation and provide solution.
Experience in Airline domain and worked in various functions with Business Users such as Ancillary Sales, Network Planning and Scheduling, Crew Planning and Roster, Customer Services, OTA’s and Agency Sales portal and reporting, AOCS, Engineering and AOCS.
Experience of Lloyds of London insurance market in Non-Life Insurance and Company Market.
Liaison with business users and development team (In-house and vendors) and act as a bridge in smooth project delivery.
Strong grasp of Technology, Capable of working in demanding environment, creative and innovative thinker, with good communication skills, bringing synergy, enthusiasm within the team
Strong track record in project delivery from both an execution and stakeholder management perspective.
|Last Resume Update||September 16, 2018|
Assistant Manager (Business Analyst)
Liaising with business users and other stakeholders and understand requirement. Looking after various Commercial department such as Ancillary Sales, Network Planning and Scheduling, Crew Planning and Rostering, Customer Services, OTA’s and Agency Sales portal and reporting, AOCS, Engineering and AOCS. Providing solution and implementing transformational technology initiatives such as Customer 360, Customer Analytics, Digital Program and Business Process Automation.
Liaison with business, development and testing team and review various artifacts.
Managing and maintaining RTM (Requirement Traceability Matrix).
Stakeholder management and liaison with clients during UAT.
Bug/issues tracking and providing issue resolution and sharing project status report.
IILM Gurgaon, Haryana
B.E. (Computer Science)
Bachelor of Engineering Computer Science (2001 - 2005)