Last Resume Update October 29, 2018
Address Dubai, United Arab Emirates
E-mail Locked
Phone Number Locked

Experience

CARMA
Account Manager & Client Service Executive
Mar 2016 - Sep 2018

Media monitoring, analysis reports and translation
Contact between the executives and internal/external clients
Preparing and analyses daily, monthly reports
Dealing with the contract between the customer and specialized departments
Understand the customer problems and suggested resolution to the problems
Managed all customer retention activities, analyzed customer feedback and developed new techniques to ensure customer retention
Provided customer services and ensured customer satisfaction; educated clients about the
products
Steering all business requirement gathering and analysis for all Customer Care Platforms and
technologies from various customer care teams (Collection, Outsource Partner, Tele-Sales,
External Customers, and so on)
Responded to customer queries and addressed service complaints in a timely manner worked with Sales Manager in implementing sales promotion activities
Preparing and presenting presentations to various audiences to influence the loyalty and retention
program
Assisted customers with service information and addressed customer requests.

MediaEYE
Executive Administrative and Client Advisor
Apr 2012 - Jul 2014

Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for
revising social media, content marketing, SEO and social advertising campaign
Assisted customers with service information and addressed customer requests
Coordinate executive communication, including taking calls, responding to emails and interfacing
with clients
Regularly updating Account Managers about their clients’ sales volumes & contractual status
Primary point of contact between the executives and internal/external clients
correspondence to the appropriate executive of staff member
Identified and resolved customer issues; followed-up on customer inquires
Recommended process improvements
Take dictation and minutes and accurately enter data
Prepares report by collecting and analyzing information
Build and maintain strong, long-lasting client relationships

University of Science &Technology
Admission & Registration
Sep 2004 - Jun 2006

Admitting and registering students according to the Yemeni Higher Education Council
Preparing a file for every student, which includes his documents and academic record during presence and archiving afterwards and checking and auditing files of admitted students
Preparing all necessary arrangements for registration of students and courses and monitoring academic load for students in accordance with the instructions, and follow-up add-and-drop processes
Following up on matters related to transfer students from other universities
Issuing graduation certificates and transcripts in addition to other documents in both Arabic and English

Education

UOWD (University of Wollongong in Dubai)
Master
Mar 2014 - Nov 2017

Master of International Business

University of Science &Technology
Bachelor
Sep 2003 - Jun 2006

Electronic Commerce Faculty of Computing & Information
Technology

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