CUSTOMER SERVICE/ TELLER/CASHIER WITH 3 YEAR EXPERENCE IN NBFC

JAYESH.T.J
E-Mail: jayeshtjtvm@gmail.com
Phone: 0501464993
An enthusiastic and high-energy driven professional, targeting assignments in Teller/ Counter Staff/ Cashier/Admin Assistant with an organization of repute in Banking/Financial Services, preferably in United Arab Emirates
PROFILE SUMMARY
 Customer Centric Professional with over 3 years of experience in delivering high quality services & achieving continued high customer satisfaction, majorly within BFSI industry  Offering with proven success in managing all service related issues, resolving customers’ queries, providing solution based approach to customers thereby creating a win-win foundation for client retention  Experience of resolving client issues related to Financial Services & Products, FOREX, Money Transfer, Fixed Deposit, Gold Loan, Business Loan.
 Possess practical & technical knowledge about various computer tools & gained strong Type Writing Skills in English lower
 Hands-on experience in managing Revenue, Account Profitability and CSAT
 An effective communicator with excellent, organizational, analytical and team building skills with the capability to relate to people at any level of business and management
CORECOMPETENCIES
 Customer Service Delivery
 SLA Monitoring
 Service Excellence
 Customer Delight & Retention
 Payments & Collections
 Dispute Resolution
 Crisis Management
 MIS/Documentation
ORGANIZATIONAL EXPERIENCE
Aug’15 - Nov’18 with Muthoot Fincorp ltd.,Thiruvananthapuram,Kerala as Customer Service Executive
Role:
 Handling day-to-day business transactions, including Cash & cheque Transaction, Money Transfer Services (Western Union, Xpress money etc.), Foreign Money Exchange, Fixed Deposit, Gold Loan, Business Loan, Domestic Money Transfer, Travel Services (Visa, Air Ticket, Hotel Booking) avoiding cash excesses and shortage
 Cross-selling company products by answering inquiries; informing customers of new services and product promotions ascertaining customers' needs directing customers to a branch representative.
 Maintaining cash book of daily transactions, preparing BRS, and filing the Morning reports & Evening Reports
 Assessing the customer feedback, evaluating areas of improvements & achieving higher customer satisfaction matrices
 Enhancing customer loyalty, thereby leading to a more stable customer base, a better understanding of the customers due to which more customers keep coming back
 Categorizing customers based on their levels of loyalty and preparing different strategies for each of them
 Executing all activities related with payments, processing of refunds and exchanges
 Ensuring a high-quality end to end customer experience while adhering to the Service Level Agreements for their service
 Achieving monthly target for sales and marketing of company products (Gold Coins, Life, General & Health Insurance, Fixed Deposit) to the customers
 Implementing ‘Best practice’ processes resulting in reduced costs and improved customer service
Highlights:
 Successfully managed stressful situations and emergencies in a professional manner
 Exceeded customer expectations for generating repeat business, as a single point of contact
 Promptly resolved customers’ queries & grievances to maximize origination satisfaction level
ACADEMIC DETAILS
 2008: B.Sc. from Kerala University, Kerala
 2005: 12th from Kerala State Education Board
 2003: 10th from Kerala State Education Board
CERTIFICATION
 TypeWritingEnglishLower from Kerala State Board in the year 2016
 Diploma in Computer Applications
ITSKILLS
Software/Tools: Microsoft Office Word, Excel, PowerPoint and Other Web Applications
Operating Systems: Windows 8/8.1/10
PERSONAL DETAILS
Date of Birth: 30th March 1988
Languages Known: English, Malayalam, and Hindi
Nationality: Indian
Passport No.: M 2040861
Visa Status: Visit Visa – Valid up to 28/02/2019
Address: Abudhabi, UAE. PO Box 87001

Last Resume Update December 25, 2018
Address DUBAI, United Arab Emirates
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