Assistant IT Manager

Driven with a strong business ethics, communication, strategic and analytical abilities. with over 5 years professional experience and successful long term Customer Relationship
Experienced in Cross-Functional Supervision,
Team Building and Mentoring Client Relations and Presentations in ERP Retail project. Certified in ITIL and Agile Methodology with a Master Degree.


Project Management :

ITSM ITIL Agile(Scrum) DevOps, Business Presentation Quality Management, Retail Management BPMN, Tools Microsoft Excel, ServiceNow

IT Languages

PL/SQL, UML, ERP(SAP) Gantt Chart, ERP(PMM) Power BI Jira

JavaScript XML

Languages: Arabic- English- French : Fluent

Last Resume Update July 4, 2019
Address Dubai, United Arab Emirates
E-mail Locked
Phone Number Locked


TATA Consultancy Services
IT L3 Support Supply Chain Analyst Specialist
Jan 2017 - Feb 2019

- Obtained a complete understanding of Supply chain ERP Retail tool (JDA Portfolio Merchandise Management) using PLSQL and succeed to Improve, optimise work approach to create sustainable solutions CRM Oriented

- Closely worked and Coordinated with business, third party and Internal teams (SAP, BI, Middleware, Store, e-Commerce) to document and Automate Work Distributor

- Took charge of French Retail business requirement providing solutions for Finance Invoices and Accounting tool Basware Using PL/SQL
- Succeed to automate workflows, gain real-time visibility and to enhance the quality of client service delivery using ServiceNow ITSM tool

- Had successfully achieved and established a work relationships in a diverse environment operating with 5 European Countries; Writing technical reports, manuals to support daily business meetings

- Conducted meetings and business presentations with C-Level

- Cooperated with internal teams during inventory phase and development teams through the migration to the new ERP SAP (Project Easier)

Customer Support Technician
Nov 2013 - Jul 2015

- Provided efficient and excellent users and operational support with training sessions
- Investigated issues and other requests for support and determining appropriate actions to be taking within SLA and OLA
- Analysed customer data to identify usage gaps and to propose best practices
- Provided technical support over the phone such us : Router configuration, System
updates, Synchronising data
- Performed to the best for the team with openness, courage and dedication


Universite International de Rabat - Morocco
Sep 2015 - Jul 2017

Computer Methods applied to Business Management

Universite Mohammed V
Bachelor Degree
Sep 2008 - Jul 2012

Mathematics and Computer Science

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