Business Management
Last Resume Update November 25, 2018
Address Dubai, United Arab Emirates
E-mail Locked
Phone Number Locked
Website Locked

Experience

ALMISK MEDICAL CENTER, AL-SUWAIQ, OMAN
BRANCH OPERATIONS MANAGER
Sep 2016 - Nov 2017

• Managed Operations for Outpatient family practice Healthcare Establishment (45 Full-time employees & patient footfall >3400/month).
• Responsible for Patient/Customer Experience Management (Patient Flow Analysis).
• Responsible for maintaining the quality of Patient Care and monitor facility compliance with all Joint Commission standards that resulted in more brand awareness and revenue.
• Transformed procurement operations and vendor selection management for all medical equipment & supplies thereby reducing facility expenditures by over ~22% during tenure and adding 12% to cumulative revenue for the year.
• Managed workforce (staff roster/work distribution) which included performance management, budgeting and payroll.
• Implemented operational excellence in patient/customer experience thereby reducing wait time, discharge time and insurance processing time resulting in reduced patient dissatisfaction.
• Managed stakeholders to ensure smooth running of the business as well as planning and implementation of new business strategies (Incentives, Benefits, Lean excellence) and initiatives (Visa Medical Services).

BARCLAYS SHARED SERVICES PRIVATE LIMITED (BSS), NOIDA, INDIA
PROCESS ADVISOR
Apr 2012 - Apr 2016

• Served as the first point of contact and technical resource for all customer enquiries, queries and grievances.
• Managed customer profiles (Personal, Business, Wealth) and helped customers in banking services (account opening/closure, loans and other banking products and services).
• Assisted customers with information and queries pertaining to account like bank charges, standing orders, direct debits etc.
• Assisted customers with navigational assistance regarding digital banking channels (online, mobile banking and other specialized banking applications.
• Reviewed and verified transactions to ensure proper processing according to established quality standards.
• Maintained client-customer confidentiality, privacy and security.
• Resolved customers complaint and used persuasive sales techniques to up-sell services and/or convince clients to apply for additional banking services.
• Maintained awareness of competitor trends and innovation in Banking Industry.

WIPRO BPS, NEW DELHI
EXECUTIVE
Mar 2011 - Apr 2012

• Generating daily reports regarding sales (new, existing) trend, delivery trends, complaints (new, resolved, the process critical) or any know issues.
• Responsible for providing data points against the requested data list.
• Maintain and analyze large data sets efficiently and undertake program level action plans towards quality improvement.
• Review and extract relevant team sales data and structure them for the onshore team to analyze.

Education

AMITY UNIVERSITY
BACHELOR OF COMMERCE (FINANCE AND INVESTMENT)
Jun 2014 - Jun 2018
NATIONAL INSTITUTE OF ENGINEERING SOLUTIONS
BACHELOR OF ENGINEERING (COMPUTER SCIENCE)
May 2005 - May 2010

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