TRAVEL MANAGEMENT PROFESSIONAL

N.MADHUSUDHANAN                                                                                                                                                             

Contact No.: +91-8754472547 || E-Mail: mail2nmadhu@gmail.com

 

Travel Operations   Experience

Corporate Travel Management — Operations — Customer Service —

 

Core Expertise

 

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- Travel Sales & Consultation-

- Client Engagement-
- Corporate Travel Management-

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- Commercial Functions-

- Customer Service& Support-

- Time Management-

- Cost-effective Negotiations-

- Promotional Sales & Marketing-

- Problem Analysis / Resolution-

- Staff Training and Supervision-

  Executive Summation

 

4 A  professional & goal-driven enterprising leader with experience in managing profitable business operations consistent with company standards in the areas of Customer Support / Corporate Travel Management - Operations

 

4 Bringing a passion for Travel. Extensive knowledge in organizing package tours.

 

4 A Senior Travel Planner with knowledge of increase revenues reduces operating costs, improve internal processes & expand operations.

 

4 Proven competencies in designing tour packages & programs, implementing marketing plans to acquire market share within chosen segments..

 

4 Skilled in training & developing specialized Tours / Travel Executives with in-depth knowledge on travel industry. Handled major projects on:

o Degree in Corporate Secretary ship from University of Madras, which widely covers the basic accounting procedures, Commercial and Management activities.

o Double Hon. Diploma in International Airline and Ticketing, from Trade Wings Institute of Management, Chennai.  The Module widely covers: International Ticketing, Tourism, Hotel Management and Communications.

 

 

Executive Skills

 

  • Analyzing latest marketing trends and tracking competitors activitiesand providing valuable inputs for fine tuning sales & marketing strategies.
  • Providing efficient & timely serviceto client to build up the new relationships & grow them to generate referrals.
  • Leading, mentoring &monitoring the performance of team membersto ensure efficiency in process operations and meeting of individual & group targets.

 

 

Experience Chronology

 

Servi ng since May 2017 as Team Head (operations) with M/S ATB YATRA, Chennai

@   Handling all Travel Operations

@   Corporate query handling

@   Overlook Team Operations to have smooth function

@   Co-ordination with Airlines to finalise seats and Corporate Deals

@   MIS Reports

@   Back end updating off Self Booking Tool of our website

@   All operations Escalations

 

 

From Apr’10, till April ’17 associated with US based Luxury Travel Agency Serving as Head of Operations in Chennai

 

Regal Wings ( A Corporate Travel Management Company)

 

  • Spearheaded operations for Chennai with the team of 10 Staffs’.
  • Oversawoperations for admin activities, Payrolls, Maintenance of Bank accounts and other related activities.
  • Conducted quality check of all mails sends to the passenger regarding the quotes.
  • Ensuredthat all staff finishes off their mails on time & helped them to finalize the mailing process.
  • Implemented a system of Quality Control from which both sides(USA and India) benefited
  • Managed the working hours flexible to ensure, my presence is there for both Day and Night shifts
  • Suggested the best possible routing and airline to the Reservations Staffs to finalise the Itinerary on time
  • Well Organised weekly and monthly meetings with staffs to get their feedback and implement the easiest way to work

 

 

 

 

 

 

Jun’06 – Apr’10 associated with Serangoon Air Travel, Singapore, back office in Chennai as Tours Manager

 

  • Prepared Itineraries by giving the cost to the travellers
  • Worked in coordination with Airlines, Hotels and Transport companies for deal and bookings
  • Distinction of having represented Garuda Indonesia, an airline of Indonesia.
  • Led operations asIn Charge of Entire Marketing in India
  • Involved in visiting Agents and Corporate to promote the airline.
  • Co-ordinated with the Singapore Branch office for confirmation and ticketing
  • Made bookings and issuance of tickets and also report the Singapore offices about the Sales Out come
  • Ensured regular updations of News and Fares of Gaurda to all agents.

 

Apr’04 – Jun’06 associated with Gilpin Travel Management, Chennai as Senior Executive

 

Noteworthy Highlights

  • Instrumental in finalizing itinerary both International and Domestic for corporate Clients.
  • Conducted counsellingsessions for Visas, Travel Insurance and Foreign Exchange.
  • Distinction of maintaining cordial business relations with Premium Class people.

 

Aug’01 – Feb’04 associated with S.S. Annamalai Travel Agency as Senior Executive

 

Noteworthy Highlights

  • Stellar role in finalizing itinerary both International and Domestic for corporate Clients.

 

PRECEDING ASSIGNMENTS HANDLED

 

Mar’98 – Jul’01 Travel Masters (I) Pvt. Ltd., Chennai as Counter Executive

 

June’96 to Feb’98 Diana World Travel, Chennai as International Assistant  

 

May’95 to June’96Travel Express, Chennai as Tours Assistant  

 

IT SKILLS

 

  • Ability to work on CRS System in Amadeus and Galileo with Electronic Ticketing.
  • Worked on Windows 98, Windows 2000 and XP, Ms Excel and other operating Systems.

 

PERSONAL SNIPPETS

 

Date of Birth: 21st June 1969
Father’s Name N.Narasimhan

Address: Flat No.:B- 3 Avighna Apartments, 110/145 Lake View Road, West Mambalam Chennai 600 033

Marital Status: Married

Current CTC                        10 Lakhs                                         Expected CTC      12 Lakhs

 

 

Last Resume Update September 30, 2018
Address CHENNAI, India
E-mail Locked
Phone Number Locked

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