Senior Customer Experience Expert

Experienced Customer Specialist with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Microsoft Word, Public Speaking, Leadership, Marketing, and Microsoft Excel.

Last Resume Update September 29, 2018
Address Dubai, United Arab Emirates
E-mail Locked
Phone Number Locked
Website Locked

Experience

VFS Tasheel International
Senior Customer Experience Expert
Jan 2014 - Sep 2018

providing quality customer service and mentoring new employees involves many tasks.
Assist Management in Training and Developing Customer Service Representatives.
Overall responsibility of the team that will be handling pertaining to operations.
Assign the duties and manage for the team.
To work with the Value Added Services team in order to support maximum returns through optimum operational efficiency.
Planning, developing and implementing public relations strategies to improve public perception of company.

National Bank Of Egypt
Sales
Nov 2013 - Jan 2014

Deducing a customer's needs, answering their questions.
Follow up the up-to-date services about services and products.
Accurate data check and entry of documents and records.
Answering phone call inquiries from potential customers who have questions about their bank's service.

Delta Life Insurance
Sales Insurance
Jun 2013 - Nov 2013

Interview prospective clients to get data about their financial resources and discuss existing coverage.
Handle policy renewals.
Finish the administrative procedures and collect cash.

ACE Life Insurance
Financial Consultant
Mar 2013 - Jun 2013

Meet the clients of the company.
Give clients accurate data about insurance and its kinds.
Finish the administrative procedures and collect cash.

National Bank Of Egypt
Traning
Jul 2009 - Sep 2009

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals.
Maintains customer confidence and protects bank operations by keeping information confidential.

Education

Tanta University
Diploma
Sep 2016 - Sep 2018

Banking Studies

Tanta University
BSc of Commerce English Section
Sep 2009 - May 2012

Accounting Department

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