Experienced accountant and customer service management

I have 1 year and 4 month of experience working as a Storekeeper cum Accountant for supplying & trading. During my time in this role, performed accounts payable functions for construction expenses, managed inventory of products and order and monitored which items are selling, and in what quantities, and used this data to make decisions about future product orders etc.

Later i have joined multi national company Tata Consultancy service Limited Kolkata on December 2014 and till now i am working there as Senior Proccess Associate. My job role is to deal with costumer's complaints and queries, making and publishing reports (Client Report, Production Report, Quality Report, Leave Report, Staff timing report, Utilization Report, Team Stack, MIS etc.).
My resume is attached so you can review my education, work experience, and achievements. I would appreciate an opportunity to talk with you for creating an environment of high energy and enthusiasm, create and sustain an environment that motivates high performance, recognizes and rewards excellence of individual and team, and result in employee commitment.
Last Resume Update February 2, 2019
Address Barakar, India
E-mail Locked
Phone Number Locked

Experience

Tata Consultancy Service
Senior Process Associate
Dec 2014 - Current

• Senior Process Associate in Tata Consultancy Service, Kolkata (Customer Service Management, Revenue Collection Management and Debt Collection Management) since December 2014 till present.

Role
 Resolve customer’s complaints and interaction.
 Setup customer’s new account and correction of exist account.
 Removing customer account from SAP.
 Deal with prepayment, credit, and smart meter.
 Perform different transaction with SAP ISU application for B2B collection activist.
 Setup customer’s Direct Debit, Installment Plan and Tariff.
 Invoicing and rebilling.
 Process refund credit outstanding of customer.
 Chase customer outstanding debt.
 Customer payment allocation and reallocation.
 Assigning charges like late payment charge and late payment interest.
 Review exception logs, investigation and follows up as appropriate.
 Booking appointment for site visit and co ordination with onshore engineers.
 Validation of customer dunning letters.
 Verifying customer documents like change of tenancy form, lease agreement, etc.

 Process simplification and providing innovating ideas.
 Mapping client needs, identifying improvements areas and implementing measures to maximize customer satisfaction levels.
 Creating well designed appropriate Standard Operating Process (SOP’s) and work instruction.
 Provide first line customer support by answering queries and resolving issues and ensuring minimum TAT.
 Manage Emails, documents and data.
 Making and publishing reports (Client Report, Production Report, Quality Report, Leave Report, Staff timing report, Utilization Report, Team Stack, MIS etc.).
 Attend client call for process update and reporting.
 Maintaining assigned work to be done within SLA.
 Providing process training to new joiners.
 Grooming and up skilling new joiners.
 Team player.

Education

Vinoba Bhave University
Bachelor of Art in Geography honours
Jul 2010 - Jun 2013

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