I have 1 year and 4 month of experience working as a Storekeeper cum Accountant for supplying & trading. During my time in this role, performed accounts payable functions for construction expenses, managed inventory of products and order and monitored which items are selling, and in what quantities, and used this data to make decisions about future product orders etc.
|Last Resume Update||February 2, 2019|
Senior Process Associate
• Senior Process Associate in Tata Consultancy Service, Kolkata (Customer Service Management, Revenue Collection Management and Debt Collection Management) since December 2014 till present.
Resolve customer’s complaints and interaction.
Setup customer’s new account and correction of exist account.
Removing customer account from SAP.
Deal with prepayment, credit, and smart meter.
Perform different transaction with SAP ISU application for B2B collection activist.
Setup customer’s Direct Debit, Installment Plan and Tariff.
Invoicing and rebilling.
Process refund credit outstanding of customer.
Chase customer outstanding debt.
Customer payment allocation and reallocation.
Assigning charges like late payment charge and late payment interest.
Review exception logs, investigation and follows up as appropriate.
Booking appointment for site visit and co ordination with onshore engineers.
Validation of customer dunning letters.
Verifying customer documents like change of tenancy form, lease agreement, etc.
Process simplification and providing innovating ideas.
Mapping client needs, identifying improvements areas and implementing measures to maximize customer satisfaction levels.
Creating well designed appropriate Standard Operating Process (SOP’s) and work instruction.
Provide first line customer support by answering queries and resolving issues and ensuring minimum TAT.
Manage Emails, documents and data.
Making and publishing reports (Client Report, Production Report, Quality Report, Leave Report, Staff timing report, Utilization Report, Team Stack, MIS etc.).
Attend client call for process update and reporting.
Maintaining assigned work to be done within SLA.
Providing process training to new joiners.
Grooming and up skilling new joiners.
Bachelor of Art in Geography honours