Jobs Point

Manage all aspects of Human Resources operations for 130+ employee organisation in over 12 restaurants in the UAE.
Ensured provision of manpower support for the opening of new stores, including any expansion needs in the international branches viz; Qatar, KSA, Oman, Bahrain, other GCC countries, South Africa and Europe.
Initial profiling and manpower selection for key positions. Developed a People Plan as a developmental tool, thus encompassing succession planning and manpower completion timeline for hiring, training and deployment for all company’s and franchises owned stores both national & internationally.
Established all HR related programs including compensation and benefits, safety and training. Helped in streamlining, coordinating and implementing established policies and processes for recruitment, absorption, training before deployment, Performance Management System and merit increase processing.
Ensured a Department of Labour inspection was passed, resulting in receiving HACCP certification.
Registered for Food Watch to ensure the company is in line with the Dubai Health Authority (DHA) standards.
Provides payroll information by collecting attendance records.
Served as a Co-Lead of cross -functional People Team, that planned and executed people initiatives for Franchise owners in other GCC countries.
Provided consultation for all human resources issues, including employee relations, pay raises, coaching, termination of staff when needed, payroll, local laws and ordinances and ensured all rules & regulations were followed.
Developed and promoted ongoing feedback mechanisms for employees to influence the continuous improvement of the employee experience. Designed relevant people metrics to support actions and measure effectiveness.
Actively improving standards to highlight the benefits of the HR model for all stakeholders. Support the effective delivery of a high performing HR services and initiatives, through further development ensuring that the high standards are developed and maintained.
Drive business results through performance improvement, encourage, and reward behaviour aligned to company leadership values. Participate in selection activities for mid- senior roles, in collaboration with colleagues in Recruitment, to ensure the right fit for the department and potential for future needs of the company.
Support change management to structure teams, people and processes through professional project management. Build measures to review the success of change initiatives to validate the business impact.

Ensuring process efficiency by achieving set targets of call quality;
Maintain nil Defects (100% adherence to product and process);
Ensuring excellent scores;
Adherence to service and sales compliance.

Developing the marketing and brand strategy in line with company objectives;
Preparing marketing plans, identifying target markets and developing relevant communication strategies;
Setting key performance indicators (KPIs) for all marketing activities;
Identifying lead generation opportunities;
Development of acquisition and retention strategy;
Designing social media strategy, managing and updating social media channels;
Attending industry events and seminars as appropriate;
Managing market research activity.

Acquire and deepen relationships with clients over the phone through comprehensive need-based marketing and promotion of Investment products within our branch environment;
Evaluated staff performance and conducted process related training & on effective verbal communication.

Training on effective communication;
Provide necessary feedback on the efficiency of the customer service process provided by the agent.

Sociology (Major)