Pursue a challenging career in the field of Administration /Back-end operations /Banking, where I can utilize my knowledge, skills and attitudes for the best of the organizational and personal growth.
Experience of more than Four years in various facets of Administration/ Back-end operations / Banking / Quality controller
Excellent interpersonal skills, Self-motivated, energetic, ability to think and work independently, good communication skills
|Last Resume Update||November 18, 2018|
|Address||Dubai, United Arab Emirates|
Senior Process Associate
To create profile for clients and opening accounts as per ABN AMRO bank guidelines.
Creating profile for clients post verification of the documents.
Creation of Joint accounts requested by client
Handling account opening request for the clients.
Providing online banking access to custodians who handles client accounts.
Fund Transfer to the customers
Quality Control check
To ensure processing is allocated process vigilantly as per SLA
To understand the process objectives and client requirements with emphasis on quality sis- sigma and mitigating risk areas
Compliant towards Sow and raise queries as and when there is deviation to ensure resolution
Minimize rejects and maintaining Zero client complaints
Raise innovative process improvement ideas to reduce TAT, Errors and provide and enhanced client experience
Perform quality checks and authorization as per instruction manual and conforming to 100% error free zone
Updating domain skills by completing mandatory training and competency courses
To track the internal errors and report the error through pareto, 5 why analysis and fish bone analysis
To be a part of the calibration analysis for checkers and to be in line with the process updates
Streamlining the work allocation process to team members
Master Of business Administration