I have five years of experience in Back office operation

Pursue a challenging career in the field of Administration /Back-end operations /Banking, where I can utilize my knowledge, skills and attitudes for the best of the organizational and personal growth.

Experience of more than Four years in various facets of Administration/ Back-end operations / Banking / Quality controller

Excellent interpersonal skills, Self-motivated, energetic, ability to think and work independently, good communication skills

Last Resume Update November 18, 2018
Address Dubai, United Arab Emirates
E-mail Locked
Phone Number Locked

Experience

ABN AMRO BANK- TCS
Senior Process Associate
Jan 2015 - Feb 2018

 To create profile for clients and opening accounts as per ABN AMRO bank guidelines.
 Creating profile for clients post verification of the documents.
 Creation of Joint accounts requested by client
 Handling account opening request for the clients.
 Providing online banking access to custodians who handles client accounts.
 Fund Transfer to the customers
 Quality Control check
 To ensure processing is allocated process vigilantly as per SLA
 To understand the process objectives and client requirements with emphasis on quality sis- sigma and mitigating risk areas
 Compliant towards Sow and raise queries as and when there is deviation to ensure resolution
 Minimize rejects and maintaining Zero client complaints
 Raise innovative process improvement ideas to reduce TAT, Errors and provide and enhanced client experience
 Perform quality checks and authorization as per instruction manual and conforming to 100% error free zone
 Updating domain skills by completing mandatory training and competency courses
 To track the internal errors and report the error through pareto, 5 why analysis and fish bone analysis
 To be a part of the calibration analysis for checkers and to be in line with the process updates
 Streamlining the work allocation process to team members

Education

Anna University
Master Of business Administration
Jul 2010 - Jul 2012

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