IT Executive
  • Proficient in using all Software’s, CCTV, Servers, Network security, Network Administration, POS Systems, Printers, IP Phones and PC software, Odoo Installation and Configuration.
  • Strong interpersonal skills, having dealt with a diversity of professionals, client and staff.
  • Cooperative and flexible team player; equally effective working independently.
  • Fluent both in oral and written English communication.
Last Resume Update January 29, 2019
Address Dubai, United Arab Emirates
E-mail Locked
Phone Number Locked

Experience

OptitaliaGulf FZE
IT Executive
Mar 2007 - Current

 Manage user accounts (creation, deletion, password resets, etc.), manage and maintain user
groups.
 Action access control requests in line with the authorization approval process.
 Perform ongoing system housekeeping to remove expired users, groups and objects.
 Responsible for performing maintenance on computer hardware and/or software installations,
Physical moves, phone system management, changes/upgrades, and disposal of computer
Hardware and Software products.
 Diagnosing and troubleshooting intermediate to complex problems with computer operating
Systems, application, hardware problems, network issues and phone system issues.
 Telephone system management and voicemail system management.
 Organization skills to assist with management of multiple tasks to facilitate in meeting deadlines
and budgets and maintaining a clean IT environment.
 Assists users by contacting vendor support, repairs data by using IT tools not available to end
Users and/or reports malfunctioning software.
 Must provide excellent customer service, which will include taking ownership of various IT
Related issues.
 Self-managed with the ability to take the initiative to improve upon processes, including seeking
new opportunities to improve IT operations.
 Documenting support within Global Service Desk (GSD) ticketing system as required.
 Build strong relationships with customer base and management team.
 Actively engage in continuous improvement ensuring suggestions and opportunities are
presented to your line manager.
 Demonstrate commitment to the core values of the company.
 Taking participative role in the Company’s sustainability initiative and ensure where possible.
 Support the achievement of this initiative; reuse, recycle and replenish.
 Proficiency in Installing Odoo and configuring to the end users.

Education

BDPS ITI
Diploma In Hardware Engineering
Jan 2000 - Nov 2000

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