- Proficient in using all Software’s, CCTV, Servers, Network security, Network Administration, POS Systems, Printers, IP Phones and PC software, Odoo Installation and Configuration.
- Strong interpersonal skills, having dealt with a diversity of professionals, client and staff.
- Cooperative and flexible team player; equally effective working independently.
- Fluent both in oral and written English communication.
|Last Resume Update||January 29, 2019|
|Address||Dubai, United Arab Emirates|
Manage user accounts (creation, deletion, password resets, etc.), manage and maintain user
Action access control requests in line with the authorization approval process.
Perform ongoing system housekeeping to remove expired users, groups and objects.
Responsible for performing maintenance on computer hardware and/or software installations,
Physical moves, phone system management, changes/upgrades, and disposal of computer
Hardware and Software products.
Diagnosing and troubleshooting intermediate to complex problems with computer operating
Systems, application, hardware problems, network issues and phone system issues.
Telephone system management and voicemail system management.
Organization skills to assist with management of multiple tasks to facilitate in meeting deadlines
and budgets and maintaining a clean IT environment.
Assists users by contacting vendor support, repairs data by using IT tools not available to end
Users and/or reports malfunctioning software.
Must provide excellent customer service, which will include taking ownership of various IT
Self-managed with the ability to take the initiative to improve upon processes, including seeking
new opportunities to improve IT operations.
Documenting support within Global Service Desk (GSD) ticketing system as required.
Build strong relationships with customer base and management team.
Actively engage in continuous improvement ensuring suggestions and opportunities are
presented to your line manager.
Demonstrate commitment to the core values of the company.
Taking participative role in the Company’s sustainability initiative and ensure where possible.
Support the achievement of this initiative; reuse, recycle and replenish.
Proficiency in Installing Odoo and configuring to the end users.
Diploma In Hardware Engineering