• Overall more than 8 years of experience in the Housekeeping, General Administration, Customer Service, Inventory Management within verticals of the hospitality sector
  • Expertise in provision of housekeeping services in accordance to procedures and protocols of the establishment
  • Ability to resolve guest complaints, manage VIP guests and ensure highest guest satisfaction with good manner
  • Thorough understanding of hospitality brand standards along with comprehending the guests' requirements and promoting products and services
  • Adept at maintaining stocks, ordering cleaning products, supervising housekeepers, scheduling shifts and training new employees
  • Proficient in understanding the impact of department’s operations on the overall property financial goals and objectives in order to achieve the budgeted goals
  • Deft in handling customer centric operations and ensuring customer satisfaction by attaining delivery and service quality parameters
  • Demonstrated capabilities in using leadership competencies to control cost and efficiently manage labor and facilitating compliance with occupational regulations
Last Resume Update September 5, 2019
Address Chhatarpur, India
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