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Front Office Supervisor

June 2016 up to present

          

Responsibilities:

 

  • Recruitment and training of new front desk staff.
  • Monitoring and supervising all the out-patient services, including appointment, registration, billing, procedures and investigations report.
  • Monitoring and arranging stationary, Hardware and other required items for the Department.
  • Conduct performance appraisals with the support and guidance of the higher management.
  • Produce all required revenue reports on a daily, weekly as well as on monthly basis.
  • Attend a managerial meeting for discussing issues and recommending the solution.
  • Prepare duty roster for the receptions under the Front Desk (OPD, Emergency, Radiology, Gynecology, Dental)
  • Monitoring staff attendance, staff absenteeism, sick leave, dress code, and attitude.
  • Updating the staff about job knowledge and new responsibilities on regular basis.
  • Arrangement and coordination of free Health Checkup (Mega Camp), as well as other specialty camps.
  • Monitor and supervise all the out-patient services, including appointments, registrations, billing, procedures, and reports.
  • Greeting, welcoming and directing patients to their appropriate locations and services.
    Handling and managing patient complaints, also implement ideas to avoid such Problems in the future.

GMC Hospital Ajman

Team Lead Call Center

 

22nd November 2006 to 20th June 2016

 

  • Attend to inbound & outbound calls of the patients & staff
  • Transfer calls to designated extensions & concerned departments
  • Take note of the messages & relay to the proper authority
  • Capable of handling issues and complaints & provide solutions to the clients
  • Maintain confidentiality of valuable information of the department
  • Provide information related to the services of the hospital
  • Fix appointments of patients to their requested & appropriate doctors
  • Cancel appointments on patient’s request
  • Blocked doctor’s appointment in case of conference, meetings & procedures (Major ot).
  • Shift patient’s appointments in case of emergency changes on doctor’s schedule
  • Attend to waiting list patients to fix their appointments
  • Sending the SMS Reminder and doing the reconfirmation of all Doctors Appointment.

Other Responsibilities

 

    • Keep track of incoming & outgoing emails
    • Maintain attendance registers
    • Check daily emails & respond to it when needed
    • Maintain files on duty roster, speed dials, & couriers
    • Send & receive fax, courier, copy & scan important papers

Making Daily KPI (Key Performance Indicator) Reports of All Call Center Agents sending to the Management through HOD (Head of the Department).

 

Receptionist/Telephone Operator

Usmania Hotel/Restaurant

 

December 2003 – February 2006

Attock City, Pakistan

 

 

    Main Tasks and Responsibilities

 

  • Undertake front of house duties, including meeting, greeting and attending to the

Needs of guests, to ensure a superb customer service experience.

  • Build a good rapport with all guests and resolve any complaints/issues quickly to

Maintain high-quality customer service.

  • Deal with guest requests to ensure a comfortable and pleasant stay.
  • Assist in dealing with customer complaints in an effective and courteous manner,

Providing or seeking solutions as quickly as possible.

  • Responsible for accurate and efficient accounts and guest billing processes.
  • Assist in keeping the hotel reception area clean and tidy at all times.
  • Undertake general office duties, including correspondence, emails, filing and

Switchboard, to ensure the smooth running of the reception area.

  • Administer all routes of reservations to ensure that room bookings are made and

Recorded accurately.

  • Ensure that all reservations and cancellations are processed efficiently.
  • Keep up to date with room prices and special offers to provide accurate information to guests.
  • Report any maintenance, breakage or cleanliness problems to the relevant manager.
  • Administer the general petty cash system and float in an accurate manner.
  • Undertake all training as required (first aid, health, and safety, customer service).
  • Adhere to all fire safety test procedures and to assist in the evacuation process in the

An event of the fire.

Last Resume Update September 18, 2018
Address Ajman, United Arab Emirates
E-mail Locked
Phone Number Locked

Experience

Thumbay Hospital
Guest Service Supervisor
Sep 2018 - Current

Responsibilities:

Recruitment and training of new front desk staff.
Monitoring and supervising all the out-patient services, including appointment, registration, billing, procedures and investigations report.
Monitoring and arranging stationary, Hardware and other required items for the Department.
Conduct performance appraisals with the support and guidance of the higher management.
Produce all required revenue reports on a daily, weekly as well as on monthly basis.
Attend a managerial meeting for discussing issues and recommending the solution.
Prepare duty roster for the receptions under the Front Desk (OPD, Emergency, Radiology, Gynecology, Dental)
Monitoring staff attendance, staff absenteeism, sick leave, dress code, and attitude.
Updating the staff about job knowledge and new responsibilities on regular basis.
Arrangement and coordination of free Health Checkup (Mega Camp), as well as other specialty camps.
Monitor and supervise all the out-patient services, including appointments, registrations, billing, procedures, and reports.
Greeting, welcoming and directing patients to their appropriate locations and services.
Handling and managing patient complaints, also implement ideas to avoid such Problems in the future.

Education

Government Degree College Attock
FSC Computer Science
Mar 2002 - Mar 2004

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