- SERVICE REQUESTAUDITING, REPORT PREPARATION, SENDING ALERT TO THE TEAM.
- ONCALL DUTY ROASTER PREPARATION
- ADDITIONAL TASK OR PROJECT HANDLING
- MANAGING IT ASSETS AND ASSET PRINTING
- STAFFS DAILY ATTENDENCE CHECKING.
- HELPING PROJECT TEAM TO CONFIGURE SERVER, CLIENT, ROUTER, SWITCH and AP.
- MANAGING STORE SUPPORT TEAM AND HANDLING THE ESCALATIONS
- SUPPORTING STORES AND STORE VISIT
- IT SUPPORT FOR NEW SHOWROOMS AND SUPPORT RENOVATION THE STORE.
- Installation and maintenance POS Systems and Server.
- Installation and maintenance of Client systems
- Installation and troubleshooting mail application (Outlook and Lotus Notes)
- Configuring Router, Switch and Motorola Access Point
- Support for Structured network, CCTV and music systems.
- Managing the File Servers, providing security rights and privileges, Quota management to the users and groups
- Troubleshooting the wired and wireless network related issues
- Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
- Maintain network servers such as file servers, VPN gateways.
- Installation and configuration of biometric time attendance system, Intruder alarm security systems.
- Maintain network system security , Administering, Managing and Maintaining the LAN network
- Coordinating with the External vendors for the IT related support and services.
- Supporting & troubleshooting Video conferencing system (Vidyo & CISCO)
- Installation and troubleshooting the office reporting software.
- Installing & providing support for CISCO IP phone, Avaya IP phones and Panasonic PABX.
- Troubleshooting all the video/audio related issues in conference room.
- Installing, Configuring & troubleshooting iMac machine.
- Maintaining & troubleshooting all MFP, network printers & scanners
- Maintain Sewoo Printer, Smart Badge, PDT, Wooqer, PDT,MPOS System etc
- Managing the Sophos antivirus and Fileserver data backup
- Maintain the data backup of business critical applications.
- Maintaining IT Assets
- Handling the procurement of all hardware and software licenses
- Handling the procurement & maintaining stock of toners & cartridges
- Coordinating with Corporate IT for Level 2 support
- Other IT related task assigned by Management
- Providing Remote Support to end users
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