• SERVICE REQUESTAUDITING, REPORT PREPARATION, SENDING ALERT TO THE TEAM.
  • ONCALL DUTY ROASTER PREPARATION
  • ADDITIONAL TASK OR PROJECT HANDLING
  • MANAGING IT ASSETS AND ASSET PRINTING
  • STAFFS DAILY ATTENDENCE CHECKING.
  • HELPING PROJECT TEAM TO CONFIGURE SERVER, CLIENT, ROUTER, SWITCH and AP.
  • MANAGING STORE SUPPORT TEAM AND HANDLING THE ESCALATIONS
  • SUPPORTING STORES AND STORE VISIT
  • IT SUPPORT FOR NEW SHOWROOMS AND SUPPORT RENOVATION THE STORE.
  • Installation and maintenance POS Systems and Server.
  • Installation and maintenance of Client systems
  • Installation and troubleshooting mail application (Outlook and Lotus Notes)
  • Configuring Router, Switch and Motorola Access Point
  • Support for Structured network, CCTV and music systems.
  • Managing the File Servers, providing security rights and privileges, Quota management to the users and groups
  • Troubleshooting the wired and wireless network related issues
  • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
  • Maintain network servers such as file servers, VPN gateways.
  • Installation and configuration of biometric time attendance system, Intruder alarm security systems.
  • Maintain network system security , Administering, Managing and Maintaining the LAN network
  • Coordinating with the External vendors for the IT related support and services.
  • Supporting & troubleshooting Video conferencing system (Vidyo & CISCO)
  • Installation and troubleshooting the office reporting software.
  • Installing & providing support for CISCO IP phone, Avaya IP phones and Panasonic PABX.
  • Troubleshooting all the video/audio related issues in conference room.
  • Installing, Configuring & troubleshooting iMac machine.
  • Maintaining & troubleshooting all MFP, network printers & scanners
  • Maintain Sewoo Printer, Smart Badge, PDT, Wooqer, PDT,MPOS System etc
  • Managing the Sophos antivirus and Fileserver data backup
  • Maintain the data backup of business critical applications.
  • Maintaining IT Assets
  • Handling the procurement of all hardware and software licenses
  • Handling the procurement & maintaining stock of toners & cartridges
  • Coordinating with Corporate IT for Level 2 support
  • Other IT related task assigned by Management
  • Providing Remote Support to end users
Last Resume Update August 29, 2018
Address uae, United States of America
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