IT Infrastructure Manager / IT Manager

My over 15 years GCC experience includes responsibilities such as Network Design, IT Infrastructure Design & Management, Windows Server Management (including VM & Hyper-V), DR Setup & Business Continuity Planning (BCP), Budgeting, Costing, Business Engagement, Stakeholder Management, Security & Compliance Programs, System Monitoring & Trend Analysis; complemented by Bachelor of Engineering in Electronics & Communication (AMIE), Microsoft Certified Systems Engineer (MCSE) in Windows NT & Windows 2000 and Cisco Certified Network Professional (CCNP).

 

I am associated with Global Village (Arab Media Group), Dubai, UAE as IT Manager.

 

While my resume is attached for your perusal, a list of accomplishments indicative of my experience includes:

 

    • Incisive acumen in attending trainings on Budgeting for Managers, PMP – Project Management Professional, Dell EMC VxRail Test Drive for Technical Decision Makers, CISSP - Certified Information System Security Professional, ITIL V3 – IT Infrastructure Library (Foundation), ILM V3.15 – Institute of Leadership & Management (Time, Stress & Conflict Management), CEH -Certified Ethical Hacking from EC-Council, CCSA - Check Point Certified Security Administrator, CCSE - Check Point Certified Security Expert, Advanced Network Engineering
  • Showcased excellence in heading all Group IT Infrastructure project right from initiation stage till commissioning including yearly IT Infrastructure budgeting & procurement
  • Team-based management style coupled with the zeal to drive visions into reality

 

 

Last Resume Update January 19, 2019
Address Dubai, United Arab Emirates
E-mail Locked
Phone Number Locked
Website Locked

Experience

Global Village LLC (Arab Media Group LLC)
IT Manager
Dec 2008 - Current

Directing a team of 2 Line-Managers & 8 Technical Staff in designing, building, implementing, managing, supporting and enhancing key technologies
Preparing yearly IT budget & procurement for Arab Media Group & Global Village
Acting as a main point of contact for Information Risk, management and compliance function for the security needs
Providing consulting service for Business continuity planning project during life cycle (RFI/RFP, Pre-Contract, sustenance phase and termination)
Offering support to delivery teams to face the customer & external assessment and subsequently closure of finding
Heading projects assigned by the company related to resolving technical queries & incident changes within the SLA commitments
Designing IT solutions with sound understanding of technical/ operational bottlenecks, as well as issues put forth by the clients and troubleshooting the same to avoid further escalation
Supervising IT Service Desk and mentoring the performance of team members to ensure efficiency in process operations and meeting of SLA using Solarwinds web Help Desk
Ensuring goals of the Incident Management Process are achieved; restoring service as soon as possible based on defined SLA through detecting, logging, categorizing and prioritizing incidents
Developing long-term partnerships with vendors & ensuring service, cost, delivery and quality norms are met
Assessing network design and providing guidance in identifying and implementing Network and security controls as per Contractual and Regulatory requirements

Education

Instution of Engineers (India)
Electronics & Communications
Aug 1994 - Sep 2000

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