I am interested in applying for any position which is suitable to my educational background and qualifications.
I am 21 years old and was educated at Goldenstate college of Koronadal City Philippines with Bachelor’s Degree in Tourism Management and have also passed the assessment for food and beverages services.
I have worked in a Restaurant as a Hostess and do Waitressing at the same time. I have a reputation of delivering excellent services to my customers and ensured that they are satisfied.
In my past experience I have always had to multitask and complete other roles. I am a great communicator and have the stamina to work for long hours and if there is any need I am flexible with the work timings.
I have also worked in hotel with same role during my internship and I was awarded as one of the outstanding on-the-job trainee.
My Resume is attached for your reference. You can call me anytime at (+971566923140) or email at email@example.com. Or firstname.lastname@example.org .It would be great if you could arrange a follow up interview. I have hope we meet soon, looking forward for a positive response.
Shaira Jane Penido
|Last Resume Update||March 31, 2019|
|Address||Dubai, United Arab Emirates|
Hostess cum Waitress
Draw up client bookings for tables and ensure that tables are set before clients’ arrival
Manage the reception area by receiving incoming calls, greetings and attending the customers
Inform guest about the availability of tables and direct them to the tables
Present menu and provide detailed information when asked
Taking customers order and delivering food and beverages
Offer menu recommendations upon request
Up-sell additional when appropriate
Keep records of guest who visit the restaurant.
Assist customer with answers to queries, and proffer solutions to issues within your capacity.
Prepare daily sales report.
Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in timely manner.
Provide excellent customer service to guest
Managed the cleanliness of the office and refilled office supplies when needed. As well as made coffee and setting refreshments.
Assisting and welcomed walk-in clients
Answering phone calls and took detailed messages
Receiving of office files and have it on record
Front Desk Assistant- on the job training
Answering several guest inquiries and giving information about the hotel
Assisting guests in professionally way
Replying all email inquiries on daily basis
Handling calls inquiries accordingly in professional and polite manner, provide information as requested over the phone effectively
Handle Cashiering by accepting mode of payment by cash or credit cards
Preparing daily sales report
Assisting Superior by reporting all of the sales report, staff activities & etc.
Logging important messages and updating attendance records
Follow ups counters vouchers and stationeries
Checking daily bookings both actual vouchers and bookings posted in the system
Relaying suggestions or request from the guest to my superior
Bachelor of Science in Tourism Management