Office Manager / Administration Manager / Personal Assistant

Dear Sirs / Madam,

My 23 years of experience and achievements in the UAE in various fields like Automotive, Project Management, Construction, Engineering, Aviation, Logistics etc.

My outgoing and energetic nature, willingness to learn, ability to coordinate and cooperate, eagerness to help and my being a people's person definitely puts me one place higher to being the closest to the requirements and standards set by your organization.

Am highly organized, enthusiastic, optimistic, assertive ; maintains confidentiality ; able to prioritize effectively and accomplish multiple tasks and complete projects under pressure, Skilled in cultivating excellent relationships with both clients and colleagues, Independent and self-motivated individual with excellent research and writing skills, Computer skills include MS Word, Excel, Powerpoint, Internet Search, Social Media etc.

Hope this meets with your approval and if references or other details / clarifications are needed, the same could be provided by me.

Looking forward to your favourable reply at the earliest.

Thanking you,

Yours faithfully,

Shamine Rodrigues

050-6350843

Last Resume Update January 7, 2019
Address DUBAI, United Arab Emirates
E-mail Locked
Phone Number Locked

Experience

MeBuyCar (Member of Saif Belhasa Group)
Administration Manager / Consultant
Feb 2018 - Aug 2019

●Work experience in various fields including Project Management, Automotive etc.
●Consultation and Setting up of the Used Car Business for the Belhasa Group which included, but not limited to, collection of client database to enhance purchases and sales, providing information for setting up of the web app for the organisation, collecting and determining prices of new and used vehicles, providing support to sales team for purchases and sales of vehicles, assisting in recruitment process, preparing Job Descriptions etc.
●Using and Updating CRM to check Purchases, Sales, Profits, Customer details etc with regards for preparing operations / financial reports.
●Preparation of budget to analyse and predict expenses and profits of organisation for future growth and enhance more sales, purchases and profits.
●Generating profits through marketing, deal offers, follow up on sales / purchases etc.
●Overlooking duties and coordinating with various departments such as Purchases, Sales, Finance, Marketing/Branding, Customer Service to achieve overall Targets, KPIs and Profits for the Organisation.

Sevengers Used Car Trading LLC
Managing Partner
Jun 2017 - Jun 2018

●Consultation and Setting up of the Used Car Business for the Belhasa Group which included, but not limited to, collection of client database to enhance purchases and sales, providing information for setting up of the web app for the organisation, collecting and determining prices of new and used vehicles, providing support to sales team for purchases and sales of vehicles, assisting in recruitment process, preparing Job Descriptions etc.
●Using and Updating CRM to check Purchases, Sales, Profits, Customer details etc with regards for preparing operations / financial reports.
●Preparation of budget to analyse and predict expenses and profits of organisation for future growth and enhance more sales, purchases and profits.
●Generating profits through marketing, deal offers, follow up on sales / purchases etc.
●Overlooking duties and coordinating with various departments such as Purchases, Sales, Finance, Marketing/Branding, Customer Service to achieve overall Targets, KPIs and Profits for the Organisation.
●Coordination with purchasing team for documents, follow up on customer requirement and enabling transfer of vehicles to meet targets and KPIs.
●Maintaining of Dealers data to increase dealer count and introducing new dealers to the organisation.

SellAnyCar.Com
Administration / Operations Manager
May 2014 - May 2017

●Coordination with purchasing team for documents, follow up on customer requirement and enabling transfer of vehicles to meet targets and KPIs.
●Maintaining of Dealers data to increase dealer count and introducing new dealers to the organisation.
●Coordinating with rent a car companies, garages etc for increasing purchases of vehicles.
●Coordinating with rent a car companies for renting of vehicles for customers as per customer requirement on discounted rates.
●Preparing of online mubayas for the transfer of vehicles in RTA.
●Dealing with dealers for returns of vehicles and coordinating with Finance for refunds / adjustments of funds for dealers.
●Coordinating with Finance for payment to customers on timely basis.
●Follow up with customers for loan cases with banks / RTA to ensure quick transfer of vehicles and delivery of vehicle to dealers on timely basis.
●Maintaining records / invoices for rental companies, stationary, groceries etc.
●Maintaining high level of customer service with regards to meet and greet, paperwork, transfer of vehicles, payment, follow up etc.
●Recruitment of support team like buyers, sales, customer service, drivers etc.

Al Futtaim Automall
Assistant Administration Manager
Apr 2012 - Mar 2014

●Coordination with purchasing team for documents, follow up on customer requirement and enabling transfer of vehicles to meet targets and KPIs.
●Maintaining of Dealers data to increase dealer count and introducing new dealers to the organisation.
●Coordinating with rent a car companies, garages etc for increasing purchases of vehicles.
●Coordinating with rent a car companies for renting of vehicles for customers as per customer requirement on discounted rates.
●Preparing of online mubayas for the transfer of vehicles in RTA.
●Dealing with dealers for returns of vehicles and coordinating with Finance for refunds / adjustments of funds for dealers.
●Coordinating with Finance for payment to customers on timely basis.
●Follow up with customers for loan cases with banks / RTA to ensure quick transfer of vehicles and delivery of vehicle to dealers on timely basis.
●Maintaining records / invoices for rental companies, stationary, groceries etc.
●Maintaining high level of customer service with regards to meet and greet, paperwork, transfer of vehicles, payment, follow up etc.
●Recruitment of support team like buyers, sales, customer service, drivers etc.
●Using SAP to update and save vehicle data, generate reports like stock list, age stock, purchase reports and any other information related to vehicles.
●Co-ordination between Head Office and Site Office for setting up of site offices and personal assets like computers, medicals, licences etc.
●Co-ordinating between HR, Accounts and new starters regarding visas, travel, accommodation, reimbursements and other requirements.

Al Rashid Investments
Office Manager
Apr 2009 - Feb 2012

●Co-ordination between Head Office and Site Office for setting up of site offices and personal assets like computers, medicals, licences etc.
●Co-ordinating between HR, Accounts and new starters regarding visas, travel, accommodation, reimbursements and other requirements.
●Coordinating with website companies and marketing companies for setting up of the company website and marketing materials like brochures, advertisements etc.
●Putting up advertisements in the newspapers for recruitment purposes.
●Scrutinising and segregating CVs on basis of experience etc., short listing candidates for interviews, arrangements for interview processes and interviewing candidates along with the HR Director.
●Coordinate and Follow-up on decisions and action plans with all executive managers.
●Compose, formulate, review and edit all business correspondence independently
●Managing and delegating jobs to Secretaries and Document Controllers and ensuring its accuracy on a day to day basis.
●Preparing Invoices and confidential documents to be submitted to Clients on behalf of Company Executives.
●Liaising with Directors in regards to preparing and formatting of proposals, business plans, policy and procedure manuals etc.
●Compile and prepare various reports for Manager’s use (analysis and comparison of data)
●Co-ordinating between the Clients office and employees for training of staff for software packages like BIW for uploading of documents.
●Providing administrative support to the team / department.
●Maintaining electronic and hard copy documentation system, maintain/set-up sophisticated filing systems, Manager’s personal files, etc.
●Proper and accurate maintenance of timesheets/ time station for the team/departments.
●Preparing letters of credit, export documents, corresponding and co-ordinating with Domestic and International suppliers.
●Co-ordinating with all departments including operations, human resources, export and import departments.
●Handling travel arrangements and hotel bookings, organizing / maintaining / updating diaries, fixing and arranging appointments for Directors, Managers, and Clients etc.
●Preparing minutes of meetings using shorthand for internal weekly meetings and official meetings with Clients and Developers.
●Updating memberships and subscriptions.
●Updating personal records and files.
●Maintaining office computers and other automated machines including fax, photocopier etc.
●Responsible for stationery inventory and replenishing stocks as per the office requirement.

Mouchel Middle East (UK based Project Management Company)
Office Manager / PA to Operations Manager
Jun 2007 - Mar 2009

●Co-ordination between Head Office and Site Office for setting up of site offices and personal assets like computers, medicals, licences etc.
●Co-ordinating between HR, Accounts and new starters regarding visas, travel, accommodation, reimbursements and other requirements.
●Coordinating with website companies and marketing companies for setting up of the company website and marketing materials like brochures, advertisements etc.
●Putting up advertisements in the newspapers for recruitment purposes.
●Scrutinising and segregating CVs on basis of experience etc., short listing candidates for interviews, arrangements for interview processes and interviewing candidates along with the HR Director.
●Coordinate and Follow-up on decisions and action plans with all executive managers.
●Compose, formulate, review and edit all business correspondence independently
●Managing and delegating jobs to Secretaries and Document Controllers and ensuring its accuracy on a day to day basis.
●Preparing Invoices and confidential documents to be submitted to Clients on behalf of Company Executives.
●Liaising with Directors in regards to preparing and formatting of proposals, business plans, policy and procedure manuals etc.
●Compile and prepare various reports for Manager’s use (analysis and comparison of data)
●Co-ordinating between the Clients office and employees for training of staff for software packages like BIW for uploading of documents.
●Providing administrative support to the team / department.
●Maintaining electronic and hard copy documentation system, maintain/set-up sophisticated filing systems, Manager’s personal files, etc.
●Proper and accurate maintenance of timesheets/ time station for the team/departments.
●Preparing letters of credit, export documents, corresponding and co-ordinating with Domestic and International suppliers.
●Co-ordinating with all departments including operations, human resources, export and import departments.
●Handling travel arrangements and hotel bookings, organizing / maintaining / updating diaries, fixing and arranging appointments for Directors, Managers, and Clients etc.
●Preparing minutes of meetings using shorthand for internal weekly meetings and official meetings with Clients and Developers.
●Updating memberships and subscriptions.
●Updating personal records and files.
●Maintaining office computers and other automated machines including fax, photocopier etc.
●Responsible for stationery inventory and replenishing stocks as per the office requirement.

RMJM Dubai (Head Office Edinburgh Scotland)
Personal Assistant to Associates
Jul 2004 - May 2007

●Co-ordination between Head Office and Site Office for setting up of site offices and personal assets like computers, medicals, licences etc.
●Co-ordinating between HR, Accounts and new starters regarding visas, travel, accommodation, reimbursements and other requirements.
●Coordinating with website companies and marketing companies for setting up of the company website and marketing materials like brochures, advertisements etc.
●Putting up advertisements in the newspapers for recruitment purposes.
●Scrutinising and segregating CVs on basis of experience etc., short listing candidates for interviews, arrangements for interview processes and interviewing candidates along with the HR Director.
●Coordinate and Follow-up on decisions and action plans with all executive managers.
●Compose, formulate, review and edit all business correspondence independently
●Managing and delegating jobs to Secretaries and Document Controllers and ensuring its accuracy on a day to day basis.
●Preparing Invoices and confidential documents to be submitted to Clients on behalf of Company Executives.
●Liaising with Directors in regards to preparing and formatting of proposals, business plans, policy and procedure manuals etc.
●Compile and prepare various reports for Manager’s use (analysis and comparison of data)
●Co-ordinating between the Clients office and employees for training of staff for software packages like BIW for uploading of documents.
●Providing administrative support to the team / department.
●Maintaining electronic and hard copy documentation system, maintain/set-up sophisticated filing systems, Manager’s personal files, etc.
●Proper and accurate maintenance of timesheets/ time station for the team/departments.
●Preparing letters of credit, export documents, corresponding and co-ordinating with Domestic and International suppliers.
●Co-ordinating with all departments including operations, human resources, export and import departments.
●Handling travel arrangements and hotel bookings, organizing / maintaining / updating diaries, fixing and arranging appointments for Directors, Managers, and Clients etc.
●Preparing minutes of meetings using shorthand for internal weekly meetings and official meetings with Clients and Developers.
●Updating memberships and subscriptions.
●Updating personal records and files.
●Maintaining office computers and other automated machines including fax, photocopier etc.
●Responsible for stationery inventory and replenishing stocks as per the office requirement.

Emirates Airlines
Check In Agent (Airport Services)
Apr 2000 - May 2004

●Checking in passengers to the right destinations based on ticket reservation, name on ticket, destination along with tagging of the baggage to the right destination.
●Accurate check of documentation, visas, expired tickets etc.
●Solving problems pertaining to cancelled reservations, lost baggage / packages, on time deliveries etc., which converts difficult situations into manageable tasks.
●Accurately record, remember and verbally communicate very detailed information.
●Produce quality work even when under extreme pressure to meet deadlines.
●Managing and organizing workload efficiently.
●Co-operating with different departments in successfully and effectively resolving customer complaints.

TNT Express Worldwide
Customer Service Executive, Promoted to Sales Executive
Jan 1999 - Mar 2000

●Accurately record, remember and verbally communicate very detailed information.
●Produce quality work even when under extreme pressure to meet deadlines.
●Managing and organizing workload efficiently.
●Co-operating with different departments in successfully and effectively resolving customer complaints.
●Co-ordinating with clients in successfully resolving complaints and problems.
●Maintenance of necessary resources to ensure that the common areas such as landscaping, cleanliness, security etc., at all times to meet customer and client satisfaction.
●Co-ordinating with the sales department to increase business and profits for the organisation.
●Exceptional command of the English language especially written and transcription skills.
●Ability to understand and communicate effectively with thousands of people with varying accents and speech.

The Body Shop LLC
Sales Assistant
Oct 1995 - Dec 1998

●Sold premier retail products to Body Shop clients through accurate assessment of client needs and overall product knowledge.
●Fielded customer queries and complaints responding quickly and diplomatically to client concerns to ensure superior service and satisfaction.
●Trained new departmental members on sales techniques, clients, and service and company policies.
●Maintained a stock inventory replenishing resources on a weekly basis.
●Developed a strong relationship with management and staff, creating a productive team with a deadline driven environment.

Education

Mumbai University
BACHELOR OF ARTS
Apr 1990 - Mar 1995

Bachelor of Arts (Economics), Mumbai University

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