Office Administration

An accomplished professional with over 10 years of experience in Office Administration for leading organizations and events in the UAE. Strong interpersonal, organizational and communication skills and all round knowledge of administration, technology and finance components.

Last Resume Update October 11, 2018
Address Dubai, United Arab Emirates
E-mail Locked
Phone Number Locked

Experience

Dubai International Film Festival
Administrator
Nov 2011 - Apr 2018

• Streamline processes to maximize operational efficiency
• Coordinate office inventory by restocking supplies and placing purchase orders
• Receive and route business correspondence to correct department or staff member
• Provide clerical support to company employees, including copying, faxing and file management
• Prepare packages for shipment, pickup or courier delivery to customers
• Plan and coordinate logistics and materials for board meetings, committee meetings and staff events
• Serve as corporate liaison between the finance, IT and marketing departments
• Raising of invoices, processing of claims, contracts and follows ups for payments
• Doing ad-hoc tasks as assigned by administration manager and festival coordinator
• Preparing manager's cheque and processing of wire transfer documents and reconcile all bank statements
• Sending/receiving courier and collection of registered post
• Ensure smooth running of day to day activities in the office by assisting the Chairman's office on invitations and maintain confidentiality
• Oversee budget and track expenses against plans
• Made decisions affecting daily operations such as overseeing purchasing and inventory management

Etisalat - Dubai Outlet Mall & Al Rafaa Service Centre
Customer Service Representative
Feb 2009 - Dec 2009

• Ensure full product knowledge about the services and products offered in the office
• Dealing with customer queries, complaints and process applications on the system and handle cash, Cheque and credit card transactions
• Assist my co-workers in their pending applications and offer help as much as possible
• Preparing duty schedule of staffs and sending reports to my direct supervisor
• Making sure brochures and essence of the shop is reserved at all times
• Described product to customers and accurately explained details and care of merchandise
• Communicated with vendors regarding back order availability, future inventory and special orders
• Provided an elevated customer experience to generate a loyal clientele
• Answered product questions with up-to-date knowledge of sales and store promotions
• Served as the main liaison between customers, management and sales team
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

Barman Building Maintenance LLC
Designer
Oct 2003 - Feb 2009

• Making architectural, interior and electrical plans
• Preparing quotes and banking activities
• Booking tickets through travel agents or internet booking
• Face to face interaction with clients
• Generated detailed specs of final designs
• Translated discussions into leading on-demand design and layout
• Monitored production schedules while adhering to assigned budgets
• Generated new ideas with limited direction and varied internal client needs
• Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy
• Obtained approval of concepts by submitting rough drafts to management or to client

Education

Heriot Watt University - Dubai
Post Graduate Diploma in Computer Systems Management
Jan 2010 - Mar 2011
Mahatma Gandhi University - Dubai
Bachelors in Computer Applications
Jun 2003 - Mar 2006

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