Experienced in Hospitality & Customer Care

Education:

  • Bachelor in Tourism - Emphasis in Marketing, Events & Hospitality

Fass Cruzeiro do Sul University, Brazil

-      Human Resource Professional- American Institute of Business & Management

_     Bridge Mills School Galway – Dublin Ireland

 

Extracurricular Courses      

_       Supervisor Skills Course, Nadia Training  Institute, Abu Dhabi

  • Customer Service Excellence Level 1 & Level 2

-          EFST – Essential Food Safety Training Certificate/ SYSCOMS COLLEGE – Abu Dhabi-          Certificate of Completion Job Skills – Hilton Hotel & Resorts-          Job Skills Certification Train the Trainer – Hilton Hotels & Resorts-          Events Ceremony - Event & Protocol                                      -          Bars and Restaurants Management -          Tourism and Sustainability-          Tourism Receptive

Team management:

  • Provide direction and motivation to the team to enhance their performance in the organization
  • Monitor and analyze team performance, assigning them targets on a regular basis

 

Achievements:

  • Regular 93% scores on tests Yas mall, Aldar
  • Customer service group participation certificate Yas mall, Aldar
  • Customer Service Profile Project – Yas Mall
  • I Love Fashion Lights Yas Mall Project – Yas Mall

 

Technical Skills:

Proficiency in Mac OS and Windows (PowerPoint, Word, Excel)

Micros System F&B - Program

 

Summary of strengths:

  • Excellent communication skills
  • Confident
  • Ambitious
  • Ability to work as a team
  • Ability to multitask and solve problems fast
  • Fast learner
  • High interpersonal skills, including politeness and positive general outlook
  • Organizational skills and customer service orientation
  • Hard worker
  • Funny

 

 

Professional experience:

 

Yas Mall (Aldar Properties)

Senior Customer Service Representative

Outsource Al Fursan Human Resource Consultancy & Recruitment

13 October 2014 – Present day

 

  • Pre-opening team: Participated in the grand opening of Yas mall
  • Attend customers, answer inquiries, make suggestions and provide accurate and detailed information about Yas mall and Yas Island
  • Use up selling technique to promote other amenities of the organization
  • Display team work spirit and respect diversity
  • Coordinate with other services within the mall, such as operations, facilities management or security with respect to any issues as to facilitate response and resolution of problems that can impact customer perceptions and in doing so creating a strong team.

 

Hilton Hotel Grand Capital

F&B – Supervisor & Trainee

Abu Dhabi, UAE - October 2012 – October 2014

Oceana Grill Restaurant  -

 

  • Supervising all the operations of the restaurant in the absence of F&B manager including staff supervision, planning, restaurant arrangement and food and beverages;
  • Coordinating room services by drawing workable schedules and staffing detail to ensure efficient daily routine;
  • Checks and improves all service standards established by the company;
  • Providing assistance to the staff when required during peak periods;
  • Maintaining grooming standards for all personnel;
  • Responsible for opening or for closing operation;
  • Expertise in training and staff development for upselling food & beverage;
  • Expertise in developing staff skills and make them more proactive;

 

Ponta do Pequeah Hotel

F&B Supervisor & Governance Supervisor

Ilhabela, Brazil - May 2001 –June 2011

 

  • Daily team meetings and trainings to ensure best possible service is delivered on a regular basis.
  • Obtaining list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments;
  • Coordinating work activities among departments;
  • Conducting orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment;

-       Inventories stock to

Education:

  • Bachelor in Tourism - Emphasis in Marketing, Events & Hospitality

Fass Cruzeiro do Sul University, Brazil

-      Human Resource Professional- American Institute of Business & Management

_     Bridge Mills School Galway – Dublin Ireland

 

Extracurricular Courses      

_       Supervisor Skills Course, Nadia Training  Institute, Abu Dhabi

  • Customer Service Excellence Level 1 & Level 2

-          EFST – Essential Food Safety Training Certificate/ SYSCOMS COLLEGE – Abu Dhabi-          Certificate of Completion Job Skills – Hilton Hotel & Resorts-          Job Skills Certification Train the Trainer – Hilton Hotels & Resorts-          Events Ceremony - Event & Protocol                                      -          Bars and Restaurants Management -          Tourism and Sustainability-          Tourism Receptive

Team management:

  • Provide direction and motivation to the team to enhance their performance in the organization
  • Monitor and analyze team performance, assigning them targets on a regular basis

 

Achievements:

  • Regular 93% scores on tests Yas mall, Aldar
  • Customer service group participation certificate Yas mall, Aldar
  • Customer Service Profile Project – Yas Mall
  • I Love Fashion Lights Yas Mall Project – Yas Mall

 

Technical Skills:

Proficiency in Mac OS and Windows (PowerPoint, Word, Excel)

Micros System F&B - Program

 

Summary of strengths:

  • Excellent communication skills
  • Confident
  • Ambitious
  • Ability to work as a team
  • Ability to multitask and solve problems fast
  • Fast learner
  • High interpersonal skills, including politeness and positive general outlook
  • Organizational skills and customer service orientation
  • Hard worker
  • Funny

 

 

Professional experience:

 

Yas Mall (Aldar Properties)

Senior Customer Service Representative

Outsource Al Fursan Human Resource Consultancy & Recruitment

October 2014 – Present day

 

  • Pre-opening team: Participated in the grand opening of Yas mall
  • Attend customers, answer inquiries, make suggestions and provide accurate and detailed information about Yas mall and Yas Island
  • Use up selling technique to promote other amenities of the organization
  • Display team work spirit and respect diversity
  • Coordinate with other services within the mall, such as operations, facilities management or security with respect to any issues as to facilitate response and resolution of problems that can impact customer perceptions and in doing so creating a strong team.

 

  • Hilton Hotel Grand Capital

        F&B – Supervisor & Trainee

Abu Dhabi, UAE - October 2012 – October 2014

Oceana Grill Restaurant  -

 

  • Supervising all the operations of the restaurant in the absence of F&B manager including staff supervision, planning, restaurant arrangement and food and beverages;
  • Coordinating room services by drawing workable schedules and staffing detail to ensure efficient daily routine;
  • Checks and improves all service standards established by the company;
  • Providing assistance to the staff when required during peak periods;
  • Maintaining grooming standards for all personnel;
  • Responsible for opening or for closing operation;
  • Expertise in training and staff development for upselling food & beverage;
  • Expertise in developing staff skills and make them more proactive;

 

         Ponta do Pequeah Hotel

        F&B Supervisor & Governance Supervisor

Ilhabela, Brazil - May 2001 –June 2012

 

  • Daily team meetings and trainings to ensure best possible service is delivered on a regular basis.
  • Obtaining list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments;
  • Coordinating work activities among departments;
  • Conducting orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment;

Inventories stock to ensure adequate supplies;

Sineia Silva

 

 

Last Resume Update April 24, 2019
Address Abu Dhabi, United Arab Emirates
E-mail Locked
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