Subject Matter Expert
  • Well organized, capable of establishing priorities, efficient, strong attention to detail, proven ability to solve problems, and multitask.
  • Highly trainable, always willing to learn and confident to apply learned information quickly.
  • Achievement-oriented, adapts to new goals and methods, and seeks opportunities and resources for learning.
  • Strong interpersonal skills, pleasing personality, good rapport with clients, and devoted towards ensuring best service to them.
  • Computer skills: MS Office (Excel, Word, PowerPoint)
Last Resume Update September 14, 2019
Address Fujairah, United Arab Emirates
E-mail Locked
Phone Number Locked

Experience

Reed Elsevier Philippines
Data Research Specialist & Subject Matter Expert
Sep 2016 - Mar 2019

• Accurately updated information in the database by doing online research
• Performed quality auditing of the team’s counterpart works
• SME of the research process in Manila
• Quality checked for the research works of the team
• Conducted coaching to researchers who experienced accuracy issues
• Made accuracy and process related reports for the business unit
• Facilitated the new hire trainings for the team
• Processed all incoming new information change requests
• Processed special projects given in Excel format including email, phone number and address research for firms and their contacts
• Research and updates tax, accounting and law firms’ information
• Assigned to update the production tracker of the team
• Assigned to manage account assignments of the team
• Assigned for process presentation for potential business expansion
• Facilitated all the new process updates and changes for the team
• Team’s officer in charge in the absence of the supervisor

Manulife Business Processing Services
Reed Elsevier Philippines
Aug 2012 - Jul 2016

• Performed Quality Control on documents and log the application forms and other essential documents as being received on the client's accounts.
• Ensured that the application is in good order, rejecting incomplete documentation to the representative with an explanation if necessary.
• Processed address changes and name changes on file and at the fund companies.
• Closed accounts according to instructions from advisors, validate banking information received and activate if all information provided is in good order.
• Served as Quality Reviewer
• Performed average to complex client reporting tasks.
• Provided training and support to new reporting analysts.
• Identified, investigated, and resolved exceptions found and perform necessary adjustments
• Provided investigative support to related business units.

• Deposited cheque requests.
• Processed all incoming new transfer requests.
• Processed transfers out within industry standard time lines. Confirm documents are in order prior to processing.
• Performed quality checking for QC eligible work types.
• Performed additional duties/projects as assigned by Manager/Supervisor.
• Deposited cheque requests.
• Processed all incoming new transfer requests.
• Processed transfers out within industry standard time lines. Confirm documents are in order prior to processing.
• Performed quality checking for QC eligible work types.
• Performed additional duties/projects as assigned by Manager/Supervisor.

Education

Polytechnic University of the Philippines
Bachelor's Degree
Jun 2008 - May 2012

Bachelor of Science in Entrepreneurial Management

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