Technical Support Engineer with 3.5 years of experience

Worked as  Windows Advisor  & Technical Support Engineer with IBM India Pvt. Ltd, Bangalore supporting the end users with their technical issues ranging from local system to network on the Windows 10&7 platforms.

Completed Microsoft Certified Professional certifications.

Supported the Technical team on Windows 7 and Linux platforms.

Ability to perform under pressure, self-motivated, detail oriented and an efficient team player.

Last Resume Update September 19, 2018
Address Sharjah, United Arab Emirates
E-mail Locked
Phone Number Locked

Experience

IBM India Pvt Ltd
Windows Advisor / Technical Support Engineer
Jun 2014 - Oct 2017

• Providing remote support to users for resolving complex technical issues ranging from network to local system issues on Windows10 platform including installation and configuration.
• Handling incidents and service requests. Coordinating with the support teams.
• Installation of various applications (IBM notes9, IBM Verse, Sametime, Microsoft Office 365,Outlook.), configuration, technical troubleshooting, operating systems etc.
• Support on RHEL 7 and Windows 7 platform.
• Install and maintain OS, anti-virus, firewall and security.
• Training new joiners on process.
• Capable of solving complex technical issues quickly and easily, ensuring timely resolution of problems.
• Excellent personal characteristics, customer service and communication skills.

Education

Srinivas School of Engineering
Bachelor of Engineering
Aug 2009 - Jul 2013

Computer Science graduate

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