Experienced customer service (air/sea)

Seeking new opportunities in a challenging work environment where there is scope for potential growth which will help in enhancing my professional skills and develop new ideas by putting it into practice that will enable me to contribute in achieving success for the organization.

Being a keen learner and a team player always looking for a challenging role that will help in my overall career development.

Experience in handling operations for air freight plus customer service handling import/export and cross- trade shipments for air and sea freight.

Customer service, operations, pricing and agency development are my key expertise.

 

 

 

Last Resume Update February 5, 2019
Address Dubai, United Arab Emirates
E-mail Locked
Phone Number Locked

Experience

ENKAY EXPRESS LLC (LOGISTICA)
Air freight executive/ customer service (air/sea)
May 2016 - Apr 2018

 Build agency network for worldwide sectors and source best rates for all destinations.
 Handling nomination enquiries from worldwide agents for export/import/cross trade shipments and work on getting the best rates.
 Communicate with different airlines and source good competitive rates for worldwide sectors.
 Arrange flight bookings with airlines and execute AWB for export shipments in calogi & skychain.
 Follow up on shipments and ensure timely arrival at destination by coordinating with agents/airlines and take correct action where required.
 Issuance of ATA and D/O for all import related shipments from the time of arrival.
 Prepare & send quotations for nomination inquiries from agents/clients.
 Act as a point of contact with origin/destination agent and update client on regular basis from the time of booking confirmation till final delivery of shipment.
 Track the movement of cargo with airlines/ agents and ensure shipments depart on schedule and take timely action in case of any delay at origin/transit point.
 Receive & send pre-alert/bookings from/to agents and take timely action.
 Prepare, produce and address all customer related quotations and inquiries with
promptness to ensure customer satisfaction.
 Prepare monthly status report of inquiries and quotations to management.
 Ensure customer’s requirements are met in a professional manner as per request and provide best solution in case of any discrepancy of shipments.
 Arrange for transportation and ensure shipments are delivered on time to consignee from date of arrival of shipments.
 Coordinate with customs clearance dept. and ensure correct documents are handed over
for import/export shipments.
 Invoice client /agents accordingly.

KGL LOGISTICS EMIRATES (ANCHORAGE) LLC
Air freight operations executive / sea freight export executive
Aug 2008 - Apr 2016

 Build agency network for worldwide sectors and source best rates for all destinations.
 Handling nomination enquiries from worldwide agents for export/import/cross trade shipments and work on getting the best rates.
 Communicate with different airlines and source good competitive rates for worldwide sectors.
 Arrange flight bookings with airlines and execute AWB for export shipments in calogi & skychain.
 Follow up on shipments and ensure timely arrival at destination by coordinating with agents/airlines and take correct action where required.
 Issuance of ATA and D/O for all import related shipments from the time of arrival.
 Prepare & send quotations for nomination inquiries from agents/clients.
 Act as a point of contact with origin/destination agent and update client on regular basis from the time of booking confirmation till final delivery of shipment.
 Track the movement of cargo with airlines/ agents and ensure shipments depart on schedule and take timely action in case of any delay at origin/transit point.
 Receive & send pre-alert/bookings from/to agents and take timely action.
 Prepare, produce and address all customer related quotations and inquiries with
promptness to ensure customer satisfaction.
 Prepare monthly status report of inquiries and quotations to management.
 Ensure customer’s requirements are met in a professional manner as per request and provide best solution in case of any discrepancy of shipments.
 Arrange for transportation and ensure shipments are delivered on time to consignee from date of arrival of shipments.
 Coordinate with customs clearance dept. and ensure correct documents are handed over for import/export shipments.
 Invoice client /agents accordingly.

 Sea Freight

 Communicate with shipping lines and source good competitive rates for different sectors.
 Liase with overseas agents for liner rates and monitor import and cross trade movements.
 Ensure carrier booking done on time and coordinate with transporters accordingly.
 Plan console export boxes to different destinations on weekly basis and update the
sales / CS team accordingly.
 Submit shipping instruction to shipping lines on time and send pre-alerts to agents.
 Ensure zero shut out of containers.
 Monitor incoming shipment arrivals and follow up with shipping lines accordingly.
 Work on best pricing solution for LCL & FCL shipments by sourcing better rates from agents at origin and destination.
 Act as a point of contact between agents, shipping lines and clients and ensure shipments sail within the agreed time frame.
 Monitor inflow and outflow of shipments in warehouse and coordinate with import
department for transshipment cargoes and update overseas agents on time.
 Receive correct documents from client and coordinate with customs clearance
to ensure documents are cleared on time.
 Verification of all commercial shipping and local documents and adherence to all import/export regulations.
 Maintain inter- departmental coordination and process shipments on time.
 Invoice client accordingly.

GLOBE CHEMICALS TRADING LLC
Admin. cum operaitons assistant
Nov 2006 - May 2008

 Data entry and filing.
 Monitor stock inventory and ensure stock availability at all times.
 Coordinate with transporters and ensure timely delivery of items on schedule.
 Dealing with customer inquiries and orders.
 Process customer orders and arrange regular supply of items.

Education

MGU UNIVERSITY INDIA
B.B.A
Sep 2003 - Sep 2006

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