General Manager and a commercially oriented Shipping and Freight Forwarding professional

VIVEK SHARMA
___________________________________________________Dubai | +971 506938506 | svivek114@yahoo.com | http://www.linkedin.com/in/viveksharma17

CAREER SUMMARY

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General Manager and a commercially oriented Shipping professional experienced in Container Transportation Industry and employing all transportation modes. Organized, proactive and diligent, with excellent written, oral and interpersonal communication skills, negotiation skills and ability to persuade. Expert in building and motivating dynamic teams. Well versed in Multi-modal Container Transportation, ICD/ Container Freight Station Operations, Inter-modal Operations (including Rail and Road), Logistics and Freight Forwarding.
SKILLS SUMMARY_________________________________________________________________
Strategic planning P&L Management Relationship building
Team Management Leadership Vendor management
Analytical skills Consultative skills Business development
WORK EXPERIENCE________________________________________________________________
NEPCON Shipping LLC (NVOCC-Freight Forwarding) General Manager (Dubai, U.A.E.) 09/2017 to current  Determine areas of improvement for cost control and initiate changes  Management of existing business accounts and continuously building customer relationship  Cultivate a network of business partners within transportation and logistics industry both domestically and internationally  Promote and instill a positive work environment that is challenging and engaging  Define employee functions and keep individuals on task  Ocean Volume Growth, Service Improvement, fostering new relationships, Negotiating ad-hoc deals with Shipping Lines, Spot rate for new business opportunities, extending leadership to Sales and Operations teams, Allocation of resources, benchmarking performance against established S.O.P and KPI, and also to serve as a Subject Matter Expert for all Ocean Freight related affairs
Apple Shipping LLC (Freight Forwarding)
General Manager (Dubai, U.A.E.) 11/2016 – 04/2017 Managed profitable growth with the existing customer base while generating new business from additional customers. I was instrumental in appointing new agents in India, China, Egypt and Europe. Also, improved and developed a stronger relationship with the Shipping Lines.
Pacific International Lines Pte. Ltd.
General Manager (Dubai, U.A.E.) 09/2011 –10/2016
As General Manager, I worked closely with the Board of Directors and provided advice, recommendation and information to enable the company to grow whilst maintaining its regulatory responsibility
 Took charge of the Commercial and organizational interests while managing a team of 50+ employees
 Was actively involved in Policy–procedure formulation, Customer Service enhancement and operational streamlining
 Managed relationship with clients, vendors, key stakeholders, Port and Government Authorities
 Provided leadership to the managers of the Sales, Operations, Documentation, Finance and H.R. departments
 Supervised and oversaw all matters on the commercial side while focusing on the Middle East and Gulf to the Red Sea/East-West-South Africa/Asia/AUS/NZ/South America Trade Lanes
During this time, handled PIL Logistics’ business interest in the UAE and GCC successfully
 Managed P&L, Strategic Planning, Customer Relationship Management, Team building, Staff Training and Development, Regional level Key Account Management, Budget monitoring, and development of Standards and Guidelines for Sales and Customer Service
Key achievements:
 Surpassed revenue goals and increased JV Company profit by more than 233% (from USD 1.8 million to USD 6 million) by initiating, developing and managing new businesses
 Drove business performance objective resulting in more than 165% increase in inbound (from 1500 TEU to 4000 TEU per month) and 212% increase in outbound container volume (from 1600 TEU to 5000 TEU per month). Increased customer base by more than 200%
 Reduced expenses by more than 15% (USD 380K) by increased employee efficiency and improved productivity and Maintained lowest ever employee turnover rate in the company. Transitioned the company by addressing over-spending, inefficiencies and a lack of robust controls
 Raised Top- Line revenue number to USD 15 billion during my tenure with PIL UAE

Pacific International Lines Pte. Ltd.
Regional Manager – North (New Delhi, India) 12/2003 – 08/2011
 Set up New Delhi office as an independent profit center and established PIL brand in North India
 Made distinguished efforts towards managing complete Regional Office Operations including P&L Management
 Started new interstate business offices and generated unprecedented profits
 Managed a team of 17 employees
 Cultivated an extraordinary level of staff loyalty, retaining 100% of the employees during my tenure
 Increased PIL customer base by more than 200% and volume through puts/revenues by almost 500%
 Developed and prioritized long term client relationships with sharp focus on customer loyalty
China Ocean Shipping Company-COSCO
Regional Manager (New Delhi, India) 07/1998 –12/2003
 Managed Regional office at New Delhi and Branch office at ICD Ludhiana, profitably
 Traveled extensively and expanded operation of the company in the neighboring states in North India
 Managed a team of 10 employees
 Addressed a long trend of declining sales performance by increasing client base by more than 150%
 Increased revenue generation by more than 20% by establishing and monitoring sales targets
 Mentored staff through leading by example
Wan Hai Lines and Himalaya Express( Omega Shipping Agencies Pvt. Ltd.)
Assistant Manager – Marketing (New Delhi, India ) 06/1996 – 07/1998
Set up Regional Office at New Delhi and built Himalaya Express and Wan-Hai Lines brand in Northern India while generating substantial revenue through focused sales in Asia-UK/Europe/NWC/SEA/FE Trade Lanes. Managed Business Development, bookings for inbound/outbound cargo through rigorous sales efforts
Ellerman Lines and Blue Star Lines ( Killick Nixon Ltd.)
Shipping In-charge (New Delhi, India) 10/1994 – 06/1996
Managed the Shipping Division of the group in New Delhi & facilitated appointment of sub-agents in other Indian States while ensuring profitability and continuous growth through sales efforts with a focus on Asia-UK/Europe/AUS-NZ/East-West Mediterranean & Middle East Trade Lanes. Liaised with Principals for forecasting, business potential and revenue reports
Hapag Lloyd- German Express Shipping Agency
Marketing Executive (New Delhi, India) 11/1992 – 10/1994
 Assisted Management in setting up the Agency office, and also with Business Development in New Delhi and neighboring states in North India with sales focus on Asia-Europe/West Mediterranean Trade Lanes. Enhanced market share through regular personal meetings and excellent relationship with customers while keeping a check on competition activities
RMI Steel Strips Limited
Marketing Executive (New Delhi, India) 07/1991- 10 1992
 Promoted company’s products to direct industrial and OEM Customers, developed new business and set up dealers

EDUCATION

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M.B.A. - M. J. P. Rohilkhand University–Bareilly, India 1989 - 1991
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*Received “Certificate of Appreciation” from World Bank Group for contribution to Doing Business 2016: Measuring Regulatory Quality and Efficiency
*Received “Certificate of Appreciation” from World Bank Group for contribution to Doing Business 2015: Going beyond Efficiency
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Last Resume Update October 18, 2018
Address Dubai, United Arab Emirates
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